@Tejas Khoday Today was a bit of a disappointing day for me trading on Fyers web. Firstly, the price feed kept going off intermittently. At about 2:30 PM the web page became unresponsive when I started to flip between charts. Eventually, it froze. I then tried to reload the page which took eternity. There was no probem with my browser as i was able to do tasks on other tabs. Even Zerodha was working fine. So cant complain about the browser or my internet connection.
I closed the tab and when I tried to login in again, it said that my account was locked. I couldnt unlock the account on my own despite making numerous attempts. A user should be able to unlock the account by providing his email id/pan number right? It didnt happen though.
I called your support team who were quick enough to re-set the password. When I managed to log in, order modification was a problem. Every time I modified an order, it took at least 30-40 seconds to reflect the changes. This is precious time for a trader on expiry day.
All of this monkey business ended up costing me dearly.
Kindly ensure that basic things like order placing/modification/executions etc happen efficiently. A trader needs a reliable platform to work on. I trust that you will take serious note of these technical issues and have them sorted out asap.
PS: I have posted a screen shot of the page earlier.
I closed the tab and when I tried to login in again, it said that my account was locked. I couldnt unlock the account on my own despite making numerous attempts. A user should be able to unlock the account by providing his email id/pan number right? It didnt happen though.
I called your support team who were quick enough to re-set the password. When I managed to log in, order modification was a problem. Every time I modified an order, it took at least 30-40 seconds to reflect the changes. This is precious time for a trader on expiry day.
All of this monkey business ended up costing me dearly.
Kindly ensure that basic things like order placing/modification/executions etc happen efficiently. A trader needs a reliable platform to work on. I trust that you will take serious note of these technical issues and have them sorted out asap.
PS: I have posted a screen shot of the page earlier.