I am really disappointed about fyers support helpdesk. Still my IL&FS account not closed and my equities and option contract with huge margin money hold there due to poor communication from KYC Team. I am trying on daily basis for communication, but KYC team member purposely ignore. Ticket no. 523489.
Everyday I written a mail to KYC team as well phone call to support desk. You are my last hope.
One of the worst customer support team with inept attitude. Being in the customer centric business the way they treat customers is in itself tells that this is a company which is going nowhere. No way to escalate issues and no defined escalation process. Contrast this with my experience with zerodha where i have sent emails directly to Mr.Nitin and got issues addressed.
Worst support desk. Written in the wall. Height of arrogance and bad attitude. Never have empathy towards customer. I wish this should run in the long run, but if some day, it will close, it will be just because of unprofessional support desk. It seems, no one is taking the notes, what exactly they are doing.
Dear Thejas Khoday, during the account opening process, my mail address misspelled and unable to login now. We sent hard copy of 'mail change request'. However the same was not reached upto your office (may due to the nationwide lockdown is in force). Kindly accept the soft copy of the same as I have to transfer capital for day trading. Please let me know if the signed soft copy is acceptable or not. Tnx. Stay Safe.
hi tejas, I want api documentation of dot net (not of python or rest api), but i dont find it on your website whereas zerodha has the library of dotnet available.
please post a link if you have it as i want to develop in visual basic.
I have been trying to reach fyers support for my demat account opening, the form was received in the fyers office more than a week ago, continuous mails and messages to fyers support, and I have sent you messages on twitter also, ticket number is 62252245,and there is no response from your side till now, kindly look into the matter