@Fyers Tech @FYERS_Team @Tejas Khoday
Really sad on your part Fyers...
2nd time now... My id is FG0297 - Gregory Fernandes
I placed a BUY oRDER in BO for SRF ... 100 qty... with SL 5 and take profit 7..
Just be cause the stock moved fast somehow your system executed the order and also executed both legs of the order... leaving me stranded with an open position WHICH I CANNOT SQUARE OFF....
I immediately called support (from Africa) and we spoke for nearly more than 10 minutes and they still couldnt help me out... Just because the BO created multiple orders...
ANd then i had to just hang up and watch the terminal.
Sad....
Already i've stopped comodities trading with Fyers... Now looks like equity also will need to be stopped.
Greg
Really sad on your part Fyers...
2nd time now... My id is FG0297 - Gregory Fernandes
I placed a BUY oRDER in BO for SRF ... 100 qty... with SL 5 and take profit 7..
Just be cause the stock moved fast somehow your system executed the order and also executed both legs of the order... leaving me stranded with an open position WHICH I CANNOT SQUARE OFF....
I immediately called support (from Africa) and we spoke for nearly more than 10 minutes and they still couldnt help me out... Just because the BO created multiple orders...
ANd then i had to just hang up and watch the terminal.
Sad....
Already i've stopped comodities trading with Fyers... Now looks like equity also will need to be stopped.
Greg
SRF had a wild movement today and you had placed the order as soon as the market opened when the stock was tanking. When bracket orders (BO) are placed, both your target & SL are sent to the exchange and these pending orders sit on the exchange's order book. The execution happens there and there is not much that can be done in such a case. Hence, a wider difference between target & SL would have certainly helped avoid this situation.
Since the order got executed in parts (We don't create multiple orders, order execution is as per the bid/asks in the scrip at the time), the order square-off took a bit of time as it is very rare for something like this to happen. We are working on a new version which will help you to square off positions even in such circumstances. Thus, we have intervened and closed the position at the earliest.
We take a lot of efforts & personal interest to ensure your experience is smooth and hassle-free. In fact, commodities trading is very popular at FYERS because traders find it to be suitable and have high uptime. We process many trades every day and your BO issue was the only one among all of those orders. The reason I am saying this is to let you know that we take feedback and issues seriously. Kindly consider resuming commodities trading with us.
In fact, a few weeks ago some TJ members didn't want us to put any barriers to the gap between Target & SL orders because the traders must have the freedom not to be restricted. I had explained the risks earlier too.
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