Hi @gregferns, We always tell our clients that the price differential between Target & Stop loss must be wide enough to avoid a double execution before one of the orders can get canceled. I have explained this before that if the target & SL are very close to each other, volatility may cause both to get traded in a few milliseconds/microseconds.
SRF had a wild movement today and you had placed the order as soon as the market opened when the stock was tanking. When bracket orders (BO) are placed, both your target & SL are sent to the exchange and these pending orders sit on the exchange's order book. The execution happens there and there is not much that can be done in such a case. Hence, a wider difference between target & SL would have certainly helped avoid this situation.
Since the order got executed in parts (We don't create multiple orders, order execution is as per the bid/asks in the scrip at the time), the order square-off took a bit of time as it is very rare for something like this to happen. We are working on a new version which will help you to square off positions even in such circumstances. Thus, we have intervened and closed the position at the earliest.
We take a lot of efforts & personal interest to ensure your experience is smooth and hassle-free. In fact, commodities trading is very popular at FYERS because traders find it to be suitable and have high uptime. We process many trades every day and your BO issue was the only one among all of those orders. The reason I am saying this is to let you know that we take feedback and issues seriously. Kindly consider resuming commodities trading with us.
In fact, a few weeks ago some TJ members didn't want us to put any barriers to the gap between Target & SL orders because the traders must have the freedom not to be restricted. I had explained the risks earlier too.
SRF had a wild movement today and you had placed the order as soon as the market opened when the stock was tanking. When bracket orders (BO) are placed, both your target & SL are sent to the exchange and these pending orders sit on the exchange's order book. The execution happens there and there is not much that can be done in such a case. Hence, a wider difference between target & SL would have certainly helped avoid this situation.
Since the order got executed in parts (We don't create multiple orders, order execution is as per the bid/asks in the scrip at the time), the order square-off took a bit of time as it is very rare for something like this to happen. We are working on a new version which will help you to square off positions even in such circumstances. Thus, we have intervened and closed the position at the earliest.
We take a lot of efforts & personal interest to ensure your experience is smooth and hassle-free. In fact, commodities trading is very popular at FYERS because traders find it to be suitable and have high uptime. We process many trades every day and your BO issue was the only one among all of those orders. The reason I am saying this is to let you know that we take feedback and issues seriously. Kindly consider resuming commodities trading with us.
In fact, a few weeks ago some TJ members didn't want us to put any barriers to the gap between Target & SL orders because the traders must have the freedom not to be restricted. I had explained the risks earlier too.
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