Our support team tried to call you on your number but there they were not able to get through. The position has been squared off. This is FYI.
Hi all,
Thanks to all who tried to help me.... The matter has been closed since many days but i am posting now ( reason will be explained below)
I am currently in a country in Africa where they had elections on 30th dec. Counting began the next day and so to avoid rumours from 31st mid-morning they cut off the net all over the country. it did start for some time and so i squared off the positions that i had open.
I traded on 31st and it was my bad luck that i took 2 positions one of which was crude oil. The issue that came up during crude oil was that i went in for a CO LIMIT order. In my haste the 1st part of the CO got executed when crude hit that limit. But the STOP LOSS (2nd leg) of the order did not get executed because it was not in the proper format (i think it had some more decimals) So that got rejected and i ended up with a CO without the SL and i couldnt square off the order from my side and i did try ALL POSSIBILITIES.
Yes, customer support did try to call me and i once answered them but i could hear them and they couldn't hear me..... But thankfully they did square off the order... Because by the time they squared off and i called them again the net had been cut in the country and it has just now started that too not for everyone....
I did end up with a small loss in that trade i believe but thats not the point.. According to me FYERS needs to see that if a CO LIMIT order is not in proper format IT SHOULDNT EXECUTE THE TRADE AT ALL be it the 1st leg or the 2nd.... Anyway they know better.
I wished to just share my experience and see if they can make it a better experience in the future.
Regards
Greg