Have decided to stop trading with these guys..
Was travelling yesterday with no access to internet and had to exit a position... To save on brokerage ended up losing on my trading which would have made good my entire year's brokerage at Sharekhan..
Have been on this forum checking out various brokers, decided to jump on to these guys.. I think it is not worth getting to a broker who breaks down on crucial times.. Was sitting on profits and ended up in a huge mtm because of this...
Guys, don't just get carried away by lesser brokerage, not worth it if they can't support you...
If market had tanked 2 or 3 % yesterday, I would have been taken to cleaners.. I am out, best of luck to all those who are continuing with them...
Hey Creep and anyone else there experiencing phone issues,
Let us know if you are not able to reach us through. We have one number and we do get calls during the day. In the process of looking through it. We sorted it out with the above poster and had him try calling us through several numbers. Our number diverts to several callers so one of them should get to you. Even if they don't, it registers as a missed call and we call back. If you are getting a busy tone after one ring, something might be wrong with the network between but we don't want to take any chances.
So far, we haven't had customers complain that they haven't been able to reach us. Even when the NSE was down few days ago, we were flooded with calls and took the effort to call back customers with open positions.
Anyways, we call back our customers if you guys shoot us an email. Especially during market hours, we tend not to follow up on new customers since we want to focus on existing customers.
Creep, it's cool if you don't choose to trade with us, however if you are able to help us resolve the issue, would appreciate it a lot.