Tejas, That "friend" in question is me!!! Writing to your support team "after the fact" is of no use. Therefore, I didn't even bother to complain to you or your team.
Yesterday, Friday 2-11-2018, I placed a Stop limit sell order. A few minutes later price made it to my trigger line and pulled back sharply. My stop limit sell order still sat on the screen due to which I assumed my order didnt trigger. There were no pop ups etc of any kind.(How else would I know??) I checked the dash board where the order status said "working". So, I left the order as is to trigger and went about placing another Stop limit sell on another stock. After waiting 2-3 minutes, price came to my trigger line on the second stock and snapped back up like in the first instance. My un-executed order sat on the screen. I checked the dashboard and it said "working". So, at this time it showed 2 orders pending. Finally after some 15-20 minutes I canceled the orders.To my shock, when I tried to cancel the orders I got pop ups saying the orders couldnt be canceled as it was already executed.
The orders had been executed at my prices 15-20 minutes ago but they had not been updated. In those 15-20 minutes price had moved against me (but thankfully fell back down below my sell levels in my favor). I had no way of knowing that the orders were executed. There were no pop ups nothing!! There was no question of a putting in a stop loss when the platform tells you yours trades have not been executed. Friday was a big bullish day and I dread to think how badly I could have been FYERied if those 2 positions rallied 3-4% against me. It is not my job to keep refreshing the page.
Its the platform's job to tell me when an order is executed. Isn't it?
I have previously brought this issue to your notice about the painfully slow order execution/modification on the Fyers web platform. I read in your recent comments to other user here that the latency was due to some issues with Bharti Airtel lease lines. Really? That should not be an excuse at all. You don't have a back up lease line? I am really not sure what the thinking here is. Why is it so tough to get very simple basic things done from your tech team right? Some day its the internet, on some its a computer problem, on others its something else. Traders cannot be at the mercy of all these excuses. You guys have to get your act right very quickly or guys like me who faced problems 3-4 times will simply stop trading on Fyers.
Having seen your interactions here with traders, I can only judge that your intentions are very good and noble. Thats probably the only reason why I continued to trade on Fyers web despite the initial 1-2 not-so-pleasant experiences. I appreciate your time here. The fyers web platform, its interface etc is inherently very good. However, its too far from being reliable and efficient at this point. Please consider serious upgrades, backup servers, lease lines ( or moving your entire tech resources to Mumbai. The lease line providers in Mumbai are very reliable
). I simply cannot believe that in the IT capital of our country there are no reliable ISPs.