FYERS
- Thread starter Tejas Khoday
- Start date
- Tags broker in india brokerage demat account discount brokerage fyers trading account trading platform
@Tejas Khoday ,
hi, writing in after sometime.
like i had said earlier i did start to trade with you since yesterday, i needed some clarification about the the platform and i had called your support. someone told me they will call me back after they have switched on their system and connect the remote access. and as i was afraid i waited till afternoon before calling back. ( iremember expressing this fear earlier) . this time i asked for kishore ( i had interacted with him earlier and seems to be a helpful chap) and discussed with him. though he was unable to give a solution he at least tries to help.
The other points i want to make regarding the platform usage could be unique to me but being day trader i did find it bothersome.
1. i had placed an order and wanted to modify the order at one point. i used F3 to invoke the order book and after summoning the modify window was waiting for a slight change in the pricing before i place it. after around 30secs when i did place the order it got rejected saying " response time out, refresh your order window" !! by the time i could do this the price had moved against me and i lost the opportunity. I also found out its the same F1 F2 etc., why would you have a timeout for this. i usually call a window and many a time i may not be able to place/ cancel an order immediately. if these keep becoming inactive every few seconds it will become difficult to modify /place orders. could you explain the logic here. i dont see any.
2. when we invoke the buy or sell window for options/ futures, the lot quantity is selected by default there and by using the up /down button the incremental jump of the lot quantity is achieved, ( this also is true with nest) but something strange happened. if for example bank nifty with a lot size of 40 is changed to 45 and then the up/ down button used, the jump is by 40- i.e to 85 and not to the next logical step of 80. this is how i have seen it nest and wonder why this strange quantity should come for derivatives which have a predefined lot size.
3. the F3 and F11 windows always seem to open full screen even though i keep reducing the sizes, since the full screen blocks the market watch window it would be nice if the windows can be adjusted to a smaller size as required by the user.
4. i am not sure how many lines you have for your telephone connection. but i did have to wait quite sometime to get your support on line. since your client base is increasing, maybe it would be wiser to increase the number of lines
hi, writing in after sometime.
like i had said earlier i did start to trade with you since yesterday, i needed some clarification about the the platform and i had called your support. someone told me they will call me back after they have switched on their system and connect the remote access. and as i was afraid i waited till afternoon before calling back. ( iremember expressing this fear earlier) . this time i asked for kishore ( i had interacted with him earlier and seems to be a helpful chap) and discussed with him. though he was unable to give a solution he at least tries to help.
The other points i want to make regarding the platform usage could be unique to me but being day trader i did find it bothersome.
1. i had placed an order and wanted to modify the order at one point. i used F3 to invoke the order book and after summoning the modify window was waiting for a slight change in the pricing before i place it. after around 30secs when i did place the order it got rejected saying " response time out, refresh your order window" !! by the time i could do this the price had moved against me and i lost the opportunity. I also found out its the same F1 F2 etc., why would you have a timeout for this. i usually call a window and many a time i may not be able to place/ cancel an order immediately. if these keep becoming inactive every few seconds it will become difficult to modify /place orders. could you explain the logic here. i dont see any.
2. when we invoke the buy or sell window for options/ futures, the lot quantity is selected by default there and by using the up /down button the incremental jump of the lot quantity is achieved, ( this also is true with nest) but something strange happened. if for example bank nifty with a lot size of 40 is changed to 45 and then the up/ down button used, the jump is by 40- i.e to 85 and not to the next logical step of 80. this is how i have seen it nest and wonder why this strange quantity should come for derivatives which have a predefined lot size.
3. the F3 and F11 windows always seem to open full screen even though i keep reducing the sizes, since the full screen blocks the market watch window it would be nice if the windows can be adjusted to a smaller size as required by the user.
4. i am not sure how many lines you have for your telephone connection. but i did have to wait quite sometime to get your support on line. since your client base is increasing, maybe it would be wiser to increase the number of lines
@Tejas Khoday the order placing has become even worse today. i am getting the timeout signal for every order. i have to keep refreshing your order book to place orders. i already lost 2 good opportunities. this will definitely make me reconsider the move i made
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