FYERS

[rrrajguru]

Fyers One is also down.

Surely some connectivity issue from their side.

 

[jd1234]

its almost 30mins till now

 

[Tejas Khoday]

Fyers web down. what about orders was placed

Hi, it's up and running now. Please check!

 

[Tejas Khoday]

A brief explanation of why there was an outage:

1. Our primary leased line services provider Airtel's line stopped working. We have backup arrangements of other leases lines to face such situations.
   
   
2. We recently shifted our data center to upgrade many things. The agency that NSE outsources connectivity matters (HCL Comnet), had to merge the dedicated leased lines to provide redundancy but they failed at their job properly and hence, the switchover was effected. There is a degree of opaqueness which is hard to penetrate with these agencies. FYI, HCL Comnet further outsources last mile connectivity to a company called Tikona who's management is almost impenetrable.
   
   
3. Our team has been on the call with the data center management team and the HCL team to resolve this issue at the earliest. It is now done. FYI, the process of switchover in the physical format is really cumbersome. It should be made easy so that brokers don't face disconnectivity issues. We will do our best to ensure this does not happen again by working out another solution.

Everything works just fine now.

 

[sphameed]

Hi, it's up and running now. Please check!

Yes working but can not cancel order was placed earlier I have raised the ticket to support

 

[timepass]

A brief explanation of why there was an outage:

1. Our primary leased line services provider Airtel's line stopped working. We have backup arrangements of other leases lines to face such situations.
   
   
2. We recently shifted our data center to upgrade many things. The agency that NSE outsources connectivity matters (HCL Comnet), had to merge the dedicated leased lines to provide redundancy but they failed at their job properly and hence, the switchover was effected. There is a degree of opaqueness which is hard to penetrate with these agencies. FYI, HCL Comnet further outsources last mile connectivity to a company called Tikona who's management is almost impenetrable.
   
   
3. Our team has been on the call with the data center management team and the HCL team to resolve this issue at the earliest. It is now done. FYI, the process of switchover in the physical format is really cumbersome. It should be made easy so that brokers don't face disconnectivity issues. We will do our best to ensure this does not happen again by working out another solution.

Everything works just fine now.

Well, that's the problem with this business. The data is not yours (belongs to the exchange), the internet is not yours (Airtel etc.). You are simply passing the orders back and forth, and yet you face ire for the downtime. Get used to the client outrage. Your response during these situation will be moot as you grow.

A brief explanation of the user outrage :

"Knowing why it pains does not cure the pain"

Hopefully you will also come up with a policy regarding any profit/loss to the users during the outages.

 

[afin]

Cover orders not working today? I have 30 rs so technically I can buy 13 Andhra Bank shares. But even 2 of them aren't going through. Some problem from my side?

 

[pannet1]

A brief explanation of why there was an outage:

1. Our primary leased line services provider Airtel's line stopped working. We have backup arrangements of other leases lines to face such situations.
   
   
2. We recently shifted our data center to upgrade many things. The agency that NSE outsources connectivity matters (HCL Comnet), had to merge the dedicated leased lines to provide redundancy but they failed at their job properly and hence, the switchover was effected. There is a degree of opaqueness which is hard to penetrate with these agencies. FYI, HCL Comnet further outsources last mile connectivity to a company called Tikona who's management is almost impenetrable.
   
   
3. Our team has been on the call with the data center management team and the HCL team to resolve this issue at the earliest. It is now done. FYI, the process of switchover in the physical format is really cumbersome. It should be made easy so that brokers don't face disconnectivity issues. We will do our best to ensure this does not happen again by working out another solution.

Everything works just fine now.

Tikona in chennai was horrible. We shifted to ACT at home and never looked back. I hope clients will understand the geniune problem.

 

[Tejas Khoday]

Well, that's the problem with this business. The data is not yours (belongs to the exchange), the internet is not yours (Airtel etc.). You are simply passing the orders back and forth, and yet you face ire for the downtime. Get used to the client outrage. Your response during these situation will be moot as you grow.

A brief explanation of the user outrage :

"Knowing why it pains does not cure the pain"

Hopefully you will also come up with a policy regarding any profit/loss to the users during the outages.

We are working on this and will do what we can to speeden up the switchover in case leased lines fail in the future. Yes, knowing why it pains does not cure the pain, but just thought I'll explain why the issue has occurred in the first place. Thanks for your advice, will keep it in mind.

 

[Tejas Khoday]

Cover orders not working today? I have 30 rs so technically I can buy 13 Andhra Bank shares. But even 2 of them aren't going through. Some problem from my side?

Hello, Cover orders are working just fine.