i am an active trader and decided to try zerodha and have created an account in zerodha and there have been multiple initial frustrations with their services
The major ones are:
1. Multiple products with no consistency in the names. NOW, Nest, ZT, PI and so on so forth.
No info on how these products are different.
A simple tabular format would help a lot. There is some info here
https://zerodha.com/faq#faq-trading but its confusing. also links do not work like the ones to ZT
2. I installed ZT and it throws multiple errors. it does not even connect. while installed the software says its NEST 3. now what the eff is Z3. everytime there is a different product name
3. the web version of zerodha is awful. looks like a 1990s portal. its usability is bad. difficult to make out whats going on
they really need to come out with a starter video of 10 mins explaining all products and how to do basic things to get started