No contract note as yet. When I called your office at 1950 they said that it would be in the mail by 2030 max..
I understand that you are under maintenance but don't you realize that for some people, the backoffice work perhaps begins with receiving the contract note from the broker ??
Kindly don't give any post-facto explanations as usual, just note down the grievance and try to ensure that it is not repeated.