Update since May 30... tried an alternate tack. Rather than ask them for all the previous years, let's ask them a little at a time.
- Opened a new ticket for 16-17 Contract Notes; got them in a couple of days.
- After a week or so, opened a new ticket for 15-16; got them.
- Then opened a ticket for 14-15; got them next day.
- Then opened a ticket for 13-14 and 12-13 (the balance I need). Got the ones for 2012-13. No luck for 13-14.
Got this response a week back (and another copy for the ticket of March 2018 which they never responded to earlier):
That is one glib response -- one, the new version of the BO has been in development at least since Sep 2017 that I know; two, over the phone they have been telling me that it will be ready in a week or two since December; three, the request is not for new features but a transaction statement; four, this is "future perfect" posturing.
It it hard to accept that they could provide 2012-13 but not 13-14 when they were requested together with the excuse that the database is under migration.
As of today, the (verbal) target date is two weeks. The written target date "will be available only after Migaration of our Backoffice".
[Also, migrating/launching to new BO during tax time!!]
- Opened a new ticket for 16-17 Contract Notes; got them in a couple of days.
- After a week or so, opened a new ticket for 15-16; got them.
- Then opened a ticket for 14-15; got them next day.
- Then opened a ticket for 13-14 and 12-13 (the balance I need). Got the ones for 2012-13. No luck for 13-14.
Got this response a week back (and another copy for the ticket of March 2018 which they never responded to earlier):
That is one glib response -- one, the new version of the BO has been in development at least since Sep 2017 that I know; two, over the phone they have been telling me that it will be ready in a week or two since December; three, the request is not for new features but a transaction statement; four, this is "future perfect" posturing.
It it hard to accept that they could provide 2012-13 but not 13-14 when they were requested together with the excuse that the database is under migration.
As of today, the (verbal) target date is two weeks. The written target date "will be available only after Migaration of our Backoffice".
[Also, migrating/launching to new BO during tax time!!]