we will never know if he is what you think he is in communication until he give press conference and give spontaneous answers to equally spontaneous questions. Speaking from pre-written messages, anyone can do that.
Imagine a press conference declaring lockdown and media asking questions like
1. what has been done for migrant workers, 2. is there window open for them to travel back, 3. Food distribution etc
all the problems which we are facing now could be asked and govt could have started thinking about response.
I completely agree with
@TracerBullet that he might be next MMS whose strings are attached to someone else. We saw a glimps of this during 2019 election where Modi, although present in press conference didn't/couldn't respond to a single media question and directed all of them to Amit Shah. One can easily say he doesn't have courage to face public questioning and happy for 'aam kaise khate hai' and 'itani energy kahan se aati hai' type questions.
It's not about supporting or opposing his policies, it's generic thing expected from a 'world' leader to be able to respond to questioning. If he is able to make tough decision, he should be able to face the questions/criticism as well.