There's another unique problem with zerodha. In case you buy an OTM BNF option and have the misfortune of the market going against you and you want to square off the position then "god bless you". zerodha has a policy of not allowing the trading of options beyond a certain % value from the spot price and so even ifyou have already bought it and are logging in some loss, zerodha ensures that you continue to increase your loss by not letting you cover your positions as your order will get rejected. calling their support / call and trade is a bigger excercise since i was on hold for over 15 minutes and then got disconnected. in such situations what does one do????
Now i used to be an advocate for them for quite some time, but have seen their customer support deteriorate over the past couple of years. they are busy trying to get so many offerings that the crucial thing ie., the client takes a back seat and absolutely no improvement( in fact its the other way around) in support functions have been done
i had been hoping for some improvement but guess its in vain. have to seriously look at other brokers and not be caught wrong footed again.