Same thing happened to me as well 2 months back and it took 24 hours to solve.
I checked with my bank they told me amount been credited to beneficiary and even I gave ref Number but zerodha keep telling amount is not recieved.
just to add a bit when amount is transferred through NEFT it takes maximum 2 to 3 hours to reflect in other account as batch processing will happen every hour or so. if the amount transferred from our account and it is not reflecting in the other account where will be the amount gone for 24 hours?
Zerodha should through some more details on this to avoid the confusion or whatsoever.
Ganeshams, thanks for adding your experience.
Yes, I know that NEFT transfer take upto 2 to 24 hours and also after that Zerodha manually will credit us after amount reached them. SO totally this go anywhere from 4 to 30 hours( incase assuming zerodha receives money only after 24 hours from the transfer I did). But at least we will be knowing this peacefully in advance. But if instant transfers case, we can't be peacefully especially both parties claim bank, zerodha that is nothing can be done.
For your question regarding where will be the money 24 hours,,,, that money will be in payment gateway providers account.... Unfortunately payment gateway providers deal this issue in different ways for different merchants and buyers (customers) like us. In some cases, they refund the money to the buyers account, in some cases, they credit the money to the merchants (zerodha in our case) and merchants release the product/service to customer.
For security purposes for both buyers and merchants, payment gateway providers operates this way.
But nowadays, some advance payment gateway providers like payumoney.com , they just provides options for buyers in their sites itself to release the payments to merchants by confirming that buyer got received the product/service.
So definitely we are progressing ahead in technologies by such companies like payumoney.... hopefully after 10 years, we will be enjoying these all.. but for now we have to learn to be patience, that is what possible in our side...nothing else...
even after knowing all these, i can't be patience..because i have no alternate money to trade and i missed my daily earnings target of 1000 to 1500 Rs....