This E-mail Response was received by a friend of mine who suffered heavy loss on Expiry day (11th February 2021) due to a technical fiasco at 5 Paisa.
Dear Customer,
Greetings from 5paisa!
Disruption in trading is the last thing anyone wants in stock markets, In the least, one expects a smooth running trading system, especially on an expiry day trading session which normally has heightened activity and volatility. Trading Yesterday wasn’t as smooth as expected.
What exactly happened?
Around 8.45 a.m. yesterday morning, our monitoring team saw some stress in the trading database with queue getting built up by users trying to access some functionalities like Live Portfolio and net positions. While there has been an increase in the number of users accessing the app lately, the stress on our systems was unusually high. By the time we could identify the cause of the stress, the market had started and there was a significant spike in users accessing the trading system. The CPU utilisation of trading database peaked and the trading system almost stopped functioning. Ideally in such scenarios, the load should automatically shift to failover database but that didn’t happen. After trying all methods our team decided to restart the primary database server. But instead of restarting in the normal state, the database went into an unusable state. After failed attempts of pointing the services to failover database, we had to restore the primary database server with all back up of trades, positions and holdings. This activity took a long time. We could completely restore the server by 12 p.m. and our entire trading system was up and running by 12.45 p.m.
We have also notified all our clients stating the said issue has been resolved from our end.
In this regard, we also would like to state that the smooth function of internet-based trading depends on various technical factors from all the sides’ viz. client, trading member, service provider, and exchange. Therefore, we will not be able to give any guarantee that internet-based trading will work trouble-free at all times however we are putting best efforts to ensure smooth trading experience.
We sincerely regret the inconvenience caused to you.