@Zerodha Your support is slow to react. At 8.37 pm CMP of crude was 4412. my sl @ 4430 and got triggered @ 4444. Price never traded at 4444 at 8.37pm or for that matter after that time and not even at close. So who do you think is at fault? Not even a single data feed is showing any spike. Your customer service point me to a link which says:
"All trading and charting platforms will display only 1 tick (buy/sell transaction on the exchange) per second on a chart, whereas there could actually have been hundreds of ticks (buy/sell transaction on the exchange) in that 1 second.
Since you are seeing only 1 tick on the chart, it is quite possible that you don't see your Stop Loss or limit price that got executed on the chart (be it on NSE, yahoo, NEST, or anywhere else)."
if trade gets triggered 14 ticks beyond stop loss(4444) level when sl was 4430 and CMP 4412 then there is something wrong somewhere. Your support says it can be a missed tick which neither me not your charting terminal can see then it is amazing! Not?
Price @ 4444 can get triggered only if it gaps through my SL(4430) like on inventory day or sudden news. There was none @ 8.37pm. So please reverse this trade. My customer ID is SS3038.