oh thanks bro! actually am new to this forum.ok i will tell the matter. i had opened a commodities account with zerodha few years back. i had deposited Rs 7,000 in it. now it was the first time i had traded on commodities then.
now i bought few lots of nickel, etc assuming that 1 lot means 1 unit i.e if nickel is 200 rs then i assumed i am buying rs 200 worth.
so i traded and saw the loss/ profit being shown was huge so i called their customer team and asked them and i was told that i need not worry as the loss/gains cant be huge as the positions get squared off automatically once loss of a certain % of my fund occurs.so i got relaxed as i had got some similar kind of error with that software with a different broker when i traded equities. but later i checked my online trading account and was shocked to see a loss of more than 2 lakhs rupees. i found that i was given limits of around 7 crores and even more!!!
and i realised later that it is traded in lots where 1 lot means a big quantity of unit.i called zerodha and got the worst and unprofessional reply from their team: "
computer se nikal ke chaku marke khun karege", "first thing in the morning u will be behind bars", "kisko ullu bana raha hai tu? paise de hamare" and many more things which i dont remember now.
i was tensed and couldnt sleep that night. i got a letter from them saying i owe them some 2 .4 lakhs and then suddenly i started getting letters from them since last year december threatening me with legal action,etc
i want to tell u all boarders here: i have clearly written in the kyc account opening form of nil experience in commodities before so how do they allege that i am lieing?
they allege that no rms system is foolproof and so its my responsibilty but what do they say about the call which i made to their team and asked about it and was told that its not at all possible to have loss more than a fixed % of my funds in account.
moreover its not my responsibilty to ensure their rms system works correct.
i had written to their ceo,customer care etc but no reply.
they dont have an answer and are saying false things to MCX where the matter is going to be heard.
i told them to produce the telephone records where their customer team had said the abuses when they say "they have not made any unprofessional comment"
friends its all lies and dont ever open a account with them.
i am writing coz of u toughard
and others who are really interested else i wouldnt have.