UPSTOX Nest Trader not working

Since past few days my NEST TRADER at UPSTOX is not working. I sent them ticket but as always no reply. They really don't care. They just give excuse of pandemic, whereas all other brokers provide support even during pendemic

Why I prefer NEST TRADER?........I have my own set of formulas and I want to place PRICE ALERT trigger. This triggeres happens around 100 times in a day. NEST TRADER has option to UPLOAD this 100s of alerts through CSV in software and send this price alerts on email whenever it happens and in my email I filter this alerts based on my remarks...........

Though SHAREKHAN has tradetiger where we can upload alerts through CSV but it does not have option to send this alerts on email, that's why it is not possible to spit this alerts based on remarks like I do in NEST TRADER on my gmail

Now, main question is,
1. is there any broker who provide NEST TRADER software. I have account with Zerodha and Sharekhan, but none of them are providing it.
2. is there any broker / software / any other way where I can upload price alerts through CSV / EXCEL and then I get this alerts with remarks on mail?

Please help......

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