Many Problems which i have been facing with edelweiss every now or then/consistently have made me realize that these guys are not serious about their business/customers.I will try To sumarize its Pros and cons in a few points here without bias.
PROS:-
1. Great user interface of their website.Must admit its slick and simple.
2. Good ratios on stock page.
3. Stock Information arranged in visually good looking.
i cant remember/havnt noticed other good points.
CONS:
1. Worst customer service.The brokers dont give a damn about customers.
The call centre no. is never received promptly.It takes above 4 minutes to get to customer exec on their toll free no.
2. The brokers & R.M 's dont know much about various products being offered.
3. Even if u r a totally new would be customer u still will not be treated seriously.
4. Dont live upto commitments.
5. Cheat/lie to u regarding many things such as charges & other account related info.
Now Guys these are the general pros/cons. I will post my complaints in details soon:gun2:. By the way i have account with EDELWEISS IN PUNE BRANCH J.M. ROAD,Near Modern College
PROS:-
1. Great user interface of their website.Must admit its slick and simple.
2. Good ratios on stock page.
3. Stock Information arranged in visually good looking.
i cant remember/havnt noticed other good points.
CONS:
1. Worst customer service.The brokers dont give a damn about customers.
The call centre no. is never received promptly.It takes above 4 minutes to get to customer exec on their toll free no.
2. The brokers & R.M 's dont know much about various products being offered.
3. Even if u r a totally new would be customer u still will not be treated seriously.
4. Dont live upto commitments.
5. Cheat/lie to u regarding many things such as charges & other account related info.
Now Guys these are the general pros/cons. I will post my complaints in details soon:gun2:. By the way i have account with EDELWEISS IN PUNE BRANCH J.M. ROAD,Near Modern College