few days back I went for my first investment in a Reliance Mutual fund.
I wanted to opt for the 'online transaction' facility after the first initial investment for ease of handling for future investments.
BUT the person at the service desk informed me that Once I opt for 'online transaction' & make a web transaction, I will not be able to access their services via the common offline method.
Like I will not be able to redeem from the service center, ask for account statement etc..... I will have to do everything online.
He seemed to be pretty sure about it & said it is the same with most of the AMCs. He mentioned he found this in past while trying to process a similar redemption request from one person who opted for 'online transaction'
But from my understanding while investing through some online brokerage site like icicidirect might disable us from using direct offline service center of an AMC. The online facility provided by the AMC should not do so,.
Can anything who had previous any such experience or know about this through some light on this. Cause I dont want to block my off line privileges but would like to avail online ease time to time.