I have earlier posted that the broker charged me towards sms charges which I never authorised. Indeed not informed about it at all. Over phone they said it is sebi mandated. But on email then they said it is company mandate. After complaining to SEBI they have re-credited the amounts charged.
Now my issue is more serious. I am receiving email from them daily communicating the running account balance. There is NEVER a debit balance in that. Strangely they have deducted more than 3000 towards interest. I queried them and the response was puzzling. They say that I should check in the backoffice clicking on the "include initial margin" and check the ledger. I am unable to understand as to why they sent me email showing credit balance everyday. Indeed I have traded during the month even they have been adding to the interest accrued without intimation and which is contrary to the running account sent by email. Running account is always positive. Is it the correct way or should I approach SEBI once again? My primary query is if they have given me wrong information in their email of running account which was always in credit. Request senior members to please educate me on this.
Now my issue is more serious. I am receiving email from them daily communicating the running account balance. There is NEVER a debit balance in that. Strangely they have deducted more than 3000 towards interest. I queried them and the response was puzzling. They say that I should check in the backoffice clicking on the "include initial margin" and check the ledger. I am unable to understand as to why they sent me email showing credit balance everyday. Indeed I have traded during the month even they have been adding to the interest accrued without intimation and which is contrary to the running account sent by email. Running account is always positive. Is it the correct way or should I approach SEBI once again? My primary query is if they have given me wrong information in their email of running account which was always in credit. Request senior members to please educate me on this.
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