non receipt of contract note

contract note

i bought one lot of reliance call option(APR 26) at Rs 24.20,strike
1350 through a reputed banks on line portal.i have seen the
confirmation too,at the date of trading.but the amount was not
deducted from my a/c.and i have not received the contract note.
moreover it was not reflected in my a/c.i send mail to the bank
but no i am confused.
seniors pl guide me.
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