""""To,
The MD.
ICICIDIRECT
ICICI ltd.
Subject.Regarding frequent failure of your WEBTRADE servers...and the
losses incurred due to this failures.
Dear Sir,
i,am your UNFORTUNATE customer sice last many
years and have been trading through your server since long... the most
unfortunate thing about the whole issue is that whenever there is the
urgent need to change the trade standing and correct the orders your
beloved obdient server fails and a callous "technical Error Page " laughs
on us,your call centre has a MAZE of technical choices which are useless
for the traders in urgency,and take bloody hours to register the trade.or
correct the trade,i have been taling regarding this to many of your HIGH
level oficers but nothing has changed and as off this date i have loss
nearly 1 lack of rupee other than your brokerage due to the failure of your
servers..
Sir,i would like to bring to your notice that yopur company charges
the maximum brokerage for the derivative trades but correspondingly the
services are the worst till date and frequent complains have failed to make
you move anything towards improvemnet of the services....
Sir on date 17-Jul-2006, i had an open position for nifty PUT
namely OPT-NIFTY -27-Jul-2006 -2950-PE,and i was sure the trade was to be
profitable this month... however i had put the sell for the maximum of the
limit ,,, but by afternoon the markets fell beyond my expectations and ever
expected to fall further so i had to change the position and wanted to
CANCELL the sell order.Sir to my surprise according to habit the servers
had faied and did not respond since about 12 noon and the sell order was
not corrected... the Call centrelines were also all jammed and so there was
no way to cancell the order,,,ultimately i had to get my market positions
and the present values form KOTAK Securities serverpage but the server for
the services of which i am paying through the nose had failed in emergency
ultimately from the srerver of KOTAK i could see that my trade had been
squared off at a much lower level thhan what i could have got .. and still
i were to get.... as of today the markets are bearish as per my
speculations ,but just due to fault of yiour server,and no emergency
backups on your side i have made this losses.
Sir i had a long talk iwth someone at your call centre who promised
me that some authority form ICICI Direct will contact me within 2 days for
further actions to be taken by ICICIDirect to make good my losses,but even
as of today no one has contacted me rgfarding this issue,Sir please take
this very seriously and please give an explaination as to How ICICIDIrect
will make good my losses and Why i should not go to C.P.A. for the lack of
Reliable reasonable srevices to the Customers...
Sir if your Company fails to respond in the time of 2 days i shal
be compelled to put this letter on the Internet to let asmany people to
know about the worst,horrid and hopeless services of ICICIDirect,and to let
the people know that ICICI has growin beyond size to take care of the
Customers.
Thanking you,SIr.""""
EVEN THIS DID NOT CAUSE ANY EFFECTS ON THE SLEEPING DEMON