Dear Friends
Heartiest Greetings. I am icicidirect user for close to a year and half and have similar disappointing views regarding there service.
1. There site is very slow, I am unable to do any transaction for days.
2. Sometimes it takes so much time, that by the time it opens the page session is expired. So the sites asks me to provide username/password forcing me do things from scratch again.
3. I am unable to see the chart.
4. Reaching to customer support takes a lot of time so many menus, no dedicated option for icicidirect customers in the start.
5. Customer wait time is needlessly long I have paid for the services not to wait endlessly.
6. Solutions provided by the customer support executive are most of the times useless. All the efforts are made to say opening scripts and closing scripts like thanks for calling icici giving little heed to cusotomers genuine problem.
Happy networking!
wishes
jitin
