I am Falcon user since 1999. Reliable Software is really reliable. Kind of support they give is unbeatable. Package is far superior and user friendly than any other package available. I am mumbai based CA full time engaged in trading since 1992.
I am not questioning their quality. But since you have mentioned that you are using their data for couple of decades... I must tell you this, that Phalcon/Reliable had a delayed data of 5 or 15 minutes for commodities during the year 2007 & 2008.
I had taken trial for that and could not subscribe due to this issue.
regards