TSO
reply sent to support given below.
Kindly refer my reply dt10/6/17 also. I uninstalled 3.13 and installed 3.11. But when I ran, I could do it fully. Due to error Showing as shown in attached picture, it hangs. Then I reinstalled 3.13. Now 3.13 works ok with link to excel as it was working previously. This is for your information. May be your system considered as upgradation to later version, it rechecked my installation and added the facility again. If it same version reinstalled, after clean install, it may not update. It should be checked by your technical team.
Thanks.
reply sent to support given below.
Kindly refer my reply dt10/6/17 also. I uninstalled 3.13 and installed 3.11. But when I ran, I could do it fully. Due to error Showing as shown in attached picture, it hangs. Then I reinstalled 3.13. Now 3.13 works ok with link to excel as it was working previously. This is for your information. May be your system considered as upgradation to later version, it rechecked my installation and added the facility again. If it same version reinstalled, after clean install, it may not update. It should be checked by your technical team.
Thanks.
Glad to know it is working for you. And thanks for sharing your experience and observation. We'll share the same with Thomson Reuters too so that they can look into it.