yes, I gave a written complaint about it to my SBI Branch and also have taken acknowledgment from them. Initially he was not ready to give acknowledgement, but i insisted and he had to sign it .
Same thing happened when I deposited the gold with them for the gold loan. The officer was not ready to sign the receipt they give detailing the gold ornaments I kept with them. I said to him, you want us to sign each and every paper we give to you, like the copy of Pan card or Aadhar. Then why dont you guys sign this paper when the officers designation is mentioned on this reciept for him to sign? So he signed, though reluctantly. He was saying nobody asks us to sign this.
A word of caution, many ppl store all their sensitive details in a txt file (txt doc xls) etc
If you have such files, do use stronger methods to protect them, and best way is to go old school and use pen/paper.
A better method to store such details digitally is not store all the data visually correct. Scramble it, or omit certain parts etc
If you have ten passwords, let them all begin with first 4 char etc as abcd and that part need not be stored on the file.
Use these kind of simple methods which are very effective and way stronger then a password protected file.