Samsung PC Suite does not work - C5212

Discussion in 'Software Issues' started by timepass, Mar 4, 2017.

  1. timepass

    timepass Moderator

    Joined:
    Nov 3, 2010
    Messages:
    19,340
    Likes Received:
    32,841
    Trophy Points:
    113
    Location:
    Idhar ich, aur kidhar?
    Hello techies,

    I have this old phone Samsung C5212. I want to transfer the data to my laptop but am unable to do so. The older Samsung PC Suite installs ok but hangs on execution. Tried installing/running using "Run as administrator" and various compatibility options.

    OS : Windows 8.

    So how do I transfer data from this phone to my computer ?? Haven't found any workable solution using google.
     
    travi likes this.
  2. travi

    travi Well-Known Member

    Joined:
    Jul 30, 2016
    Messages:
    2,532
    Likes Received:
    4,233
    Trophy Points:
    113
    Location:
    Trading Nirvana
    1st Guess:
    I've used PC suite a long time ago and apparently without it you cant access the phone data.
    Lets stick to this for a while.

    Solution 1: Quick
    Right-click the Samsung Suite Icon > compatibility > Compatibility mode
    under that
    Rus as : windows xp (with SP1,2,3 etc) or any other windows version which is compatible

    Solution 2: You might get a VMware or Virtualbox of win XP or other compatible OS and try running it on virtual and see if that works.

    Solution 3: I'd have suggested if u have an old drive (and a desktop pc), u can temp install compatible OS for this purpose.

    Q1 :Any logs etc generated that can give more info ?
    Q2: While connecting USB, drivers used to get installed, is that part working fine?
    Check in device manager while u plug and unplug.
     
    timepass likes this.
  3. timepass

    timepass Moderator

    Joined:
    Nov 3, 2010
    Messages:
    19,340
    Likes Received:
    32,841
    Trophy Points:
    113
    Location:
    Idhar ich, aur kidhar?
    Tried all kinds of compatibility things, doesn't work. The software hangs.

    Found one version of PC suite that doesn't hang, but that too does not recognize the phone (it's a very old phone : 2009-10 ).

    Connects in "Mass storage" mode ok, can browse and work the files, but the phone book, messages etc. are unreachable.

     
    travi likes this.
  4. travi

    travi Well-Known Member

    Joined:
    Jul 30, 2016
    Messages:
    2,532
    Likes Received:
    4,233
    Trophy Points:
    113
    Location:
    Trading Nirvana
    Since mass storage works, its definitely not a driver issue.
    Then you can try running those PC Suite on XP using Solution 2 or 3 and see what happens.
     
    timepass likes this.
  5. timepass

    timepass Moderator

    Joined:
    Nov 3, 2010
    Messages:
    19,340
    Likes Received:
    32,841
    Trophy Points:
    113
    Location:
    Idhar ich, aur kidhar?
    The PC Suite is working ok, but shows "Not connected" where the phone is connected through USB or Bluetooth. Maybe it needs some lower version of the PC suite (the one I am using is 3.2.1)
     
    travi and TradeJoker like this.
  6. travi

    travi Well-Known Member

    Joined:
    Jul 30, 2016
    Messages:
    2,532
    Likes Received:
    4,233
    Trophy Points:
    113
    Location:
    Trading Nirvana
    I think that PC Suite version is way higher and could be the reason. It says 1.5.1.1
    Check this page out:
    http://www.samsung.com/in/support/model/GT-C5212WBIINS

    http://org.downloadcenter.samsung.c...0227100255781/New_PC_Studio_1.5.1.10064_2.exe
     
    timepass likes this.

  7. timepass

    timepass Moderator

    Joined:
    Nov 3, 2010
    Messages:
    19,340
    Likes Received:
    32,841
    Trophy Points:
    113
    Location:
    Idhar ich, aur kidhar?
    travi likes this.
  8. travi

    travi Well-Known Member

    Joined:
    Jul 30, 2016
    Messages:
    2,532
    Likes Received:
    4,233
    Trophy Points:
    113
    Location:
    Trading Nirvana
    :thumb:
    that hangs bcos of win 8 right?
    If you don't have Internet data crunch, you cud give it a shot on win xp else the service center maybe able to help.
     
    timepass likes this.
  9. timepass

    timepass Moderator

    Joined:
    Nov 3, 2010
    Messages:
    19,340
    Likes Received:
    32,841
    Trophy Points:
    113
    Location:
    Idhar ich, aur kidhar?
    What do you mean "give it a shot on win xp" ?? I would have to go around looking for a PC which has win xp..
     
  10. timepass

    timepass Moderator

    Joined:
    Nov 3, 2010
    Messages:
    19,340
    Likes Received:
    32,841
    Trophy Points:
    113
    Location:
    Idhar ich, aur kidhar?
    Yeah, just received a call from Samsung customer support. They too said to try running it on Win XP or Win 7.

    Better still, they said, insert a memory card and copy everything there from the phone :)
     
    vijkris, travi and TradeJoker like this.
Loading...

Share This Page