Beware of 5Paisa/Indiainfoline - TTAdvance!!

Discussion in 'Investors Grievances' started by Sanjay123, Dec 11, 2007.

  1. Sanjay123

    Sanjay123 Member

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    Hello, 5paisa has forcefully implemented TTADVANCE on all its users and has discontinued the TT5 software, totally ruining the overall business of most of their "TEHNICALLY EDUCATED" stock traders whether they do day trading or delivery based trading..... Now, we traders are forced to use the new TTADVANCE software since December 10th, 2007, which is totally impossible to do... and which is truly not an advanced software but a real worst software, a real slow one.

    Since yesterday, I'm completely out of business and can not trader through the TTADVANCE.... I visited the local office of 5paisa and found more than 100 people there fighting with the customer care there and the customer care was just helpless to answer any of their problems.... Customer care just said.... "Sir please be sure everything will be alight by tomorrow.... please be sure...." .... and even they themselves did not know what the company will do by tomorrow....

    I believe no one can trade through it... The data gets updated very slowly and the graphs rarely open up.... And when you go to apply moving averages on your graph, you find that the software has been coded in such a way that all moving average graphs will be shown in one common color... so that you can not distinguish between each moving average line....

    I believe some headless programer has created this software for the company... lots of bugs and misinformative operations all across the application....

    One more joke, if you use the software from behind some proxy, then you can not define the port through which the application should connect to the servers.... You only can define the IP address of the proxy.... And in the HELP, it says you can open any of the 3 ports including 10116, 25000 and 25002 on the proxy PC so that the application can work! Isn't this headless planning for creating an application? A massive hassle to somehow get the required port opened on the proxy PC!

    I believe the company SHOULD HAVE beta tested the application in the phase-1 before forcefully launching it for all its clients... Without knowing how its functioning, how come they implemented it for all clients.... I'm sure they would have registered losses worth millions in a single day due to people unable to operate the software and their software and their servers not able to cater to all customers....

    I ask.... aren't these Brokers being regulated by SEBI? Can these brokers force their user traders to switch over to another application without any prior written signed approval from each user that they have successfully switched over to the new application and now they can comfortably trade through the new application!? We have not been provided any training or help in order to set up our softwares on our systems and use the same for real successful trading..... How come and how can a non technical person or even a computer guru person can successfuly switch over to a totally inefficient TTADVANCE applicaiton in a matter of a few days email intimation and no personal customer support?

    I ask..... Do not these brokers need a SEBI approval for implementing such a drastic change in their operations? In such a scenario, who is the care taker of the small traders on which this whole stock market makes money?

    I put this incident in "highly irresponsible category" and I believe if this was executed in USA by a US company, then the company would have received hundreds of legal notices for lawsuits against the company from its users.... Here in India,,,, anyone can do anything even overnight and no one even questions! India is really great!

    Sanjay.
     
  2. Sanjay123

    Sanjay123 Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    People should be offered tt5 for some time before they have successfuly setup ttadvance and are comfortable using it....
     
  3. naanda_2006

    naanda_2006 Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    Dear sanjay

    I went through your compliants on ttadv . I was using tt5 now they have forced me to take ttadv . This software is totally useless all moving average are of same colour and each one of them is hanging in air.

    when we look at candle stick pattern for 30-min it is totally wrong.

    now i am looking at some other broker like ventura for good software like
    tt5. this tt5 is third party software , give to indiainfoline by spider software. same software provider spidersoft is providing software called pointer for ventura brokers. so if you want you can consult them.

    Indiainfoline has betrayed me they wanted me to join commited brokerage plan for tt5 software.

    regards
    nanda
     
  4. SHASHIRAVI

    SHASHIRAVI Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    please note theire suport file name machineid.dll contain backdoorwin.32.dlf.avc
    this virus onely caught by COMMODO ANTIVIRUS SOFTWARE

    YOU CAN FREELY DOWNLOAD HTTP:/ANTIVIRUS.COMODO.COM
     
  5. Yaaro_Yaaro

    Yaaro_Yaaro New Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    Any idea wots the fate of TTADV now? I had plans to open an online account with Indinfoline..what should i now go for?
     
  6. Sanjay123

    Sanjay123 Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    Hi, go for 5paisa and their worst TTADV software if you are ready to ruin your at least 2 months before you will frustratedly take step backwards and will wait for at least a month to get your money out from your 5paisa account.

    Any company would behave like that only when they want to shut down their business. They took away TT5 and gave everyone the TTADV without any customer support.... and this TTADV has lots and lots of bugs, wrong reporting of prices and lots of errors only to harass you till the they you make up your mind to finally leave them.

    What would you say when the current bid price for each stock shown in MARKET WATCH, and in GROUP WINDOW and in the GRAPH WINDOW are shown different at the very same time! Now which price will you follow when you are going to place an order!

    Worst nightmare! Guys, if there's anyone who can sue them or if someone can log a JANHIT YACHIKA against SEBI in the SUPREME COURT to allow them harass people in the market, then please do that...

    I'm a trader having around 70 lakhs in my 5paisa account and I trade almost 1.2 crores delivery based every month... They're now responsible for my at least 6 lakhs lost in profit making in last 1 month by forcing me to use TTADV, now tell me how can I forgive them? Now tell me is this a company?
     
    pujarva likes this.

  7. Laksh

    Laksh Active Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    I'm longtime customer of 5paisa- about 5 years. I, too, was forced to adopt ttadvance. I'm also facing all the difficulties you have mentioned. Until some months back I'd found their customer service responsive; but now I find any kind of customer response totally absent. Yesterday I was on the telephone for 2 hours to rech their customers service executice and was on the que position #1 for 50 minutes. Thereafter I gave up in sheer desperation. What kind of remedy can we seek?

    Laksh
     
  8. crk

    crk New Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    Yes, it is still true that historical charts do not appear quickly, sometimes not even after few minutes, prices shown are different on charts, buy/sell quotes etc than actual price!
    The weekly and monthly charts are missing from historical chart.. only EOD available
     
  9. cpatel4u

    cpatel4u New Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    They commited 0.25 delivery brokerage...while opening the accnt.
    But after I started trading..they charged me 0.5.

    Now that guy is telling me that 0.25 is not possible...i will give rebate n all stuff.

    DONT go for 5paisa.
     
  10. nr234_in

    nr234_in New Member

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    Re: Beware of 5PAISA/INDIAINFOLINE - TTADVANCE sucks

    Hello All,

    Am a new customer of 5PAISE. Didnt had a look at this tread before opening A/C otherwise would have given a second thought.

    I have browsed the TTAdvance.

    Have few simple queries if any one of seniors would like to solve it ...

    1) The chart at times shows only intraday prices, while at times shows from begining, that too sometimes till 2002 and sometimes from 2007 to 2008. Have searched all the menus, but didnt find the option for selection for intraday / historical chart option, also no area for specific date selections.
    Read the help file and got to know "If your Market Watch operates with default configuration then you should see an Intra-day Chart
    opening when you click on any row in the Market Watch window."

    WHERE AND HOW TO CHANGE THIS HELL SUCKING SETTING / FILE????

    Regards

    NR
    Can also mail me for any tips or tricks at --
    nr234in__at__g_ma_ail_dot_com

    :))
     
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