frequent disconnection on Tradetiger

#1
I get disconnected from tradetiger, this happens mostly at 9 am when the market starts. I don't even get an error message, it just says disconnected from feed/trade server & sometimes I have to try 4-5 times before I am able to log in. It happens at other times also but morning is the worst.
Anyone else experience this? I have an internet speed of 512 kbps which I think should be enough & yet this problem persists.
 
#2
I am using 1MB speed internet and speed check option in the Trade Tiger shows the reading below 15. Still I face the problem, similar to the one faced by you. Moreover, rates refreshment is slower. This does not happen occasionally but it is a regular feature. I am now used to it and looking for alternative. Some times even their browser gives problem but some times its faster.
 
#3
I get disconnected from tradetiger, this happens mostly at 9 am when the market starts. I don't even get an error message, it just says disconnected from feed/trade server & sometimes I have to try 4-5 times before I am able to log in. It happens at other times also but morning is the worst.
Anyone else experience this? I have an internet speed of 512 kbps which I think should be enough & yet this problem persists.
IMHO, your speed is more than sufficient. Have you tried a different server. For eg when you log in, instead of clicking "Auto select best server", try clicking on the proxy tab and manually select a server (go for the middle ones, Server 10 and beyond).

I too have a problem. Price refreshment sometimes just freezes and then suddenly the price fast forwards to the end.
 
#4
As problems are never ending, I do keep trying different servers. But problems do exists here too. So it is of no use changing servers, eventhough some times one can log-in in different server, whenever there is log-in problem. Only good thing is that features of server is good for convenient trading.
 
#6
I am using 1MB speed internet and speed check option in the Trade Tiger shows the reading below 15. Still I face the problem, similar to the one faced by you. Moreover, rates refreshment is slower. This does not happen occasionally but it is a regular feature. I am now used to it and looking for alternative. Some times even their browser gives problem but some times its faster.
I am also looking for a different alternative, maybe another broker or switching to Fast trade.
The browser is also very irritating, sometimes I have to login every 7-10 minutes on the website.
 
#7
This is very irritating, I am making huge losses because of this. Made a loss of Rs 13,000 totally (losses include profits which I couldn't buy at the current market price)

This is nothing but sheer incompetency especially for a company which
claims to have a very good customer service, I have 2 internet
connections now , of 512 kbps & 2 mbps & I have the same problems
everyday no matter which connection I use. Sharekhan needs to increase its servers.

1. Have you tried using fast trade? Does it also give accurate quotes like tradetiger? I just spoke with customer care & they told me they have removed speed trade.
2. Do all the broker softwares have the same problem? What about Angel Diet, motilal Oswal, Religare etc & other popular broker softwares?
3. Why doesn't sharekhan just increase the number of servers?? I am sure they can spend that much if they want to retain customers.& I am sure many customers must have complained to customer care about this.
4. I wrote a long angry email to sharekhan & said I am leaving sharekhan because of this. They will not increase the number of servers just because of one email, so I would suggest everybody else do the same :). Email to [email protected]
 
#8
Share khan has over 20 servers. Another 20 will not be of any use. Web browser is good. But at times, even while working, it gets logged off. Fast trade is also of no use. Brokerage is high comparably. Other charges like minimum delivery charges etc. Amo opens at midnight. I am with them over 10 years. Their customer service is good.
 

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