I recently opened my account with your goodself. i won 60 day challenge on 7th october. i was told that brokerage will be credited within 10 days. i have opened support ticket 2 times, every time they say amount will be credited tomorrow but tomorrow never comes. its a very small amount and not dying for that but i dont like people who dont honour their words. Please see to it.
"Your reply to support request ********** has been received. We will get back to you shortly." This is latest support ticket.
Zerodha service has certainly deteriorated, with the addition of workforce, who are not trained well and hardly understand what providing proper service is all about.
Looks like zerodha is in a bubble mode, rising high at a pace that they themselves cannot handle, which is apparent with so many reviews and complaints.
Thankfully if one is looking for discount brokerage, there are plenty of options now, with much reliable service who value customers.
I have also faced brokerage refund issues and had to do multiple follow-up.
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