They seem like a good option in terms of cost as well as safety of funds. How would you rate your experience with their customer service? Is the web-based platform fast enough to put in orders without too much slippage on market-orders? What about the mobile app in case there's a problem with web-based platform or if my connection/computer goes down? Thanks.
Dear Newbie Trader,
Thanks for writing to clarify. I dont use RKG fully. I use Amibroker + GDFL for charting. I only place the BUY/SELL order into RK Global.
They are based in Delhi+Kolkatta and not used much customer service. Their email support for password reset, etc is pretty quick - approx 10 mins. I have not faced any issues like website hang, crash, etc. of late. I remember their website was down for half day approx 5 yrs back due to some major issue.
I dont use their charts and only use NRML orders. In case you need to carry over, there is no hassle. Less greed, more certainty is better in stock market. :thumb:
Unfortunately they do not offer auto-trading which I was interested in.
Zerodha asked me to open the account with them after 4-5 long calls with their marketing. Once the account was opened they flatly refused everything and asked me to go with
PI + 2 way PI-plugin + Semi Auto trading. This does not meet my requirement at all.
Slippage cannot be calculated so how can I mention it.
If your looking for recommendation, I would recommend a new/modern SEBI/NSE recognized broker who would have at least new servers rather than old servers ( and obviously having to incur additional costs for upgrade)
Those offering latest solutions like auto trading / algo trading, etc should be preferred. :thumb: