Zerodha - Number One Discount Broker in India

[Zerodha]

Thanks for the reply, has that happened in the recent days ?

Yep, on 10th after the monetisation move, on the surgical strikes day, etc.. Response time has been slow even from exchange on these days.

But we also faced issues because of exponential load. We have seen that on this day a lot of inactive clients log in and keep clicking on 10 different buttons every 10 seconds. This slows down response time even for active traders.

We have done a major fix over the last weekend. This will ensure that inactive traders don't affect performance of the active ones.

 

[bpr]

Yep, on 10th after the monetisation move, on the surgical strikes day, etc.. Response time has been slow even from exchange on these days.

But we also faced issues because of exponential load. We have seen that on this day a lot of inactive clients log in and keep clicking on 10 different buttons every 10 seconds. This slows down response time even for active traders.

We have done a major fix over the last weekend. This will ensure that inactive traders don't affect performance of the active ones.

how do you define active trader and inactive trader? what is the formula?

 

[HappyLife]

But we also faced issues because of exponential load. We have seen that on this day a lot of inactive clients log in and keep clicking on 10 different buttons every 10 seconds. This slows down response time even for active traders.

:rofl::rofl::rofl::rofl::rofl:
Server down as an excuse better than this or
keep playing the old tape we are working on this it will never happen again.

 

[Zerodha]

how do you define active trader and inactive trader? what is the formula?

Anyone who has placed a trade atleast once in the last month.

We have seen that on these days 15 to 20 k users who have only holdings and haven't traded in a long time, login place orders far away from the market price, keep requesting for holdings/order book status etc almost every second out of anxiety. We have zeroed in on this as the main reason why the performance dropped significantly the last few news events.

What we have done now will ensure that this doesn't affect active traders from now.

 

[VJAY]

Anyone who has placed a trade atleast once in the last month.

We have seen that on these days 15 to 20 k users who have only holdings and haven't traded in a long time, login place orders far away from the market price, keep requesting for holdings/order book status etc almost every second out of anxiety. We have zeroed in on this as the main reason why the performance dropped significantly the last few news events.

What we have done now will ensure that this doesn't affect active traders from now.

:thumb::thumb::thumb::thumb::clap:

 

[comm4300]

Anyone who has placed a trade atleast once in the last month.

We have seen that on these days 15 to 20 k users who have only holdings and haven't traded in a long time, login place orders far away from the market price, keep requesting for holdings/order book status etc almost every second out of anxiety. We have zeroed in on this as the main reason why the performance dropped significantly the last few news events.

What we have done now will ensure that this doesn't affect active traders from now.

great point from my perspective - as i belong to active trader category. Now, what if on such day, a inactive trader wants to liquidate his holdings?

i'm trying to grasp your action to non-active traders on such volatile days - will you freeze their login/update/refresh ?

 

[columbus]

@Zerodha

Introduce 2 min TF in KITE also.

 

[abliss_ready]

Anyone who has placed a trade atleast once in the last month.

We have seen that on these days 15 to 20 k users who have only holdings and haven't traded in a long time, login place orders far away from the market price, keep requesting for holdings/order book status etc almost every second out of anxiety. We have zeroed in on this as the main reason why the performance dropped significantly the last few news events.

What we have done now will ensure that this doesn't affect active traders from now.

What about traders who trade only during big moves. For example say traders who trade once in 2 months but with big orders(nifty 200+ lots). Such traders will not be able to place orders at the same speed as active trades who trade with 2 lots?

 

[Zerodha]

great point from my perspective - as i belong to active trader category. Now, what if on such day, a inactive trader wants to liquidate his holdings?

i'm trying to grasp your action to non-active traders on such volatile days - will you freeze their login/update/refresh ?

Even non-active won't have any issues exiting holdings or placing orders. They will have massive caching of their requests.

 

[bpr]

NSE has a capacity of handling 50,000 orders a second, if more than those are fired, response time is delayed.

If our end, response time is slow, it cascades.

The backend API's that drive Kite is gonna be changed soon. This should significantly improve the response time on Kite even on such volatile days.

if a order change gets slow down
do you have a time out ?
Does NSE has a time out ?
what are those?
Or they just simply go their and gets hung and arbitrarily dropped.

It is impossible to know if your change is still in queue or do you have to make the change again.

makes the problem worse as the user frantically tries to make the change again and again without proper feedback.