Upstox - RKSV - Trade in Rs 20 Max

Yes, I am facing the same issue.

Thankfully, I have account with another broker too.
I too have account with other broker but it is not in use since long time now, no funds there. Not possible to keep funds with two brokers. Cant do anything. Am taking a full day off, I have realised that this is a better option, instead of trading with disturbed mind. Btw, has the issue got resolved, since I haven't tried logging in. I will try logging in only post market timing.
 
First, do not send stereotypes replies. WE ARE NOT MACHINES.
Second, promptly and clearly acknowledge that the problem was at your end. YOU DIDNT DO THAT, INFACT YOU NEVER ACKNOWLEDGED IN YOUR REPLY.
Third, specify the cause of the problem. It helps people to gauge if such problems could be repetitive in nature or one off kind of thing. SINCE IN THE FIRST PLACE YOU NEVER ACKNOWLEDGED THE PROBLEM, HOW COULD YOU DO THIS?
Fourth, add more phone lines. Do you think if you were a customer facing such issue, would you have written an email to a generic customer support email id to raise such kind of issue which needed the most urgent attention and revert or would you have picked up the phone. YOU DID ASKED US TO DO WHAT YOU YOURSELF WOULDN'T HAVE DONE.
Fifth, do not apologise if you do not mean it. YOU JUST DID THAT.


As I mentioned that I use Nest Trader RTD to excel for charting, what the hell do I do using your web portal without charts...play Sanjay Dhritirashtra??

Hey,

Apologies for missing out on the information. The intention was to provide you the alternative option for trading so that your trading does not stop. Having said that, we were facing the issue from Vendor's end which is one of the cases and definitely not repetitive in nature. We were in a continuous call with our vendor to get the issue resolved and were able to resolve the issue within an hour. In such a scenario, you can always get connected with us via Chat option (Available on our website and mobile app) as an alternative to calling.
 
@RKSV,

With due diligence, we respect the amount of work and efforts that you have put into your web portal compared to other discount brokers - like Option Chain, placing orders directly from the charts, widget based charting, etc.

These are good features and your hard work is evident, but can one really gauge the market correctly using these? I doubt that.....:confused:

In order to be profitable in stock market all one requires is the ability to click a mouse, same is true while throwing chips at a casino but to be consistently profitable in this game, one requires a methodology, a technique, off-course which demands much more rigorous tough skill-set compared to the former.

The technical indicators in your web-portal are lollipops and chocolates to lure innocent dreamers. As just explained, can they be used to be profitable? Yes why not, only to lose 90% of the time, i.e. most of the time.

So, what do we do? Best solution is to use advanced charting softwares like Amibroker/NinjaTrader wherein one can construct their own methodology and prepare a game-plan suiting one's needs which would in time provide statistical edge, in other words, provide higher probability of success trade-by-trade. Something, that is thoroughly missing from your web-portal.

Now the challenge is to feed data into these advanced charting softwares. Our country is so technologically advanced that she has outsourced her brightest minds to US who help create useful platforms like ThinkOrSwim, MarketDelta, etc. with tons of information or strategies that actually help traders to profit, instead of luring them into the game and earn commissions from their loss. This is the only reason, I like Trump as he is making plans to send them back to India. Lol :D

Jokes apart, to feed data into these advanced charting softwares are so technologically challenging for us, that, even our paid data-vendors cannot be trusted with accuracy of data. Obviously, we all often face technological problems. Don't we?

So, the senior members of this forum has selflessly built extremely helpful tools that can bridge data from light softwares like Nest/Now to Amibroker/NinjaTrader. AND IT REALLY HURTS WHEN EVEN NEST DOES NOT WORK!

Hope that explains why we prefer Nest compared to your web-portal. Also please realize that all the odds are already placed against the retailers and kindly do not make it harder with these silly issues.

Please be sensible enough to help your clients profit and stay in the game. Not throw the ball back to their court and always insensibly call for a foul.

Thanks for reading!

P.S.
Do not reply back saying that you provide bridge to AmiBroker. I hate to say that the data-points are unreliable and the fees charged are not justified compared to the limited number of Scrips allowed. If your Web-Portal is so powerful, then why even provide a plugin to a third party application?
 
Hey,

Apologies for missing out on the information. The intention was to provide you the alternative option for trading so that your trading does not stop. Having said that, we were facing the issue from Vendor's end which is one of the cases and definitely not repetitive in nature. We were in a continuous call with our vendor to get the issue resolved and were able to resolve the issue within an hour. In such a scenario, you can always get connected with us via Chat option (Available on our website and mobile app) as an alternative to calling.
I am not trying to stretch this issue, but you are running a business with thousands of customers. Before the market opening you knew about this issue, since it is your daily business, (not like us - who can decide not to trade any given day, for whatever reason).

Wasn't is stupid that authorities and decision makers of your company didn't find it prudent to immediately hit the panic button and trigger mass SMSes and emails to your customers. You could do a de dupe and send such notifications only to your active customers atleast. All such systems are at a mouse click.

Also what is interesting that assuming you still use primitive systems and do not have such facility to alert your clients by SMSes and emails, you people choose to not raise a red flag yourself in this prominent forum. Does it take immense grey matter to put one single post stating the problem, so any one can see it here first. Why does it take someone to post an issue, which is generic and not individualistic, and then you send your response.??

As a thumb rule, I am sure the whenever people face any such technical issue, they would first visit this forum to check if they are not the only one to face this issue. Atleast I do this, like wise I am pretty sure about most of the members here.
 

iTrade

Well-Known Member
I am not trying to stretch this issue, but you are running a business with thousands of customers. Before the market opening you knew about this issue, since it is your daily business, (not like us - who can decide not to trade any given day, for whatever reason).

Wasn't is stupid that authorities and decision makers of your company didn't find it prudent to immediately hit the panic button and trigger mass SMSes and emails to your customers. You could do a de dupe and send such notifications only to your active customers atleast. All such systems are at a mouse click.

Also what is interesting that assuming you still use primitive systems and do not have such facility to alert your clients by SMSes and emails, you people choose to not raise a red flag yourself in this prominent forum. Does it take immense grey matter to put one single post stating the problem, so any one can see it here first. Why does it take someone to post an issue, which is generic and not individualistic, and then you send your response.??

As a thumb rule, I am sure the whenever people face any such technical issue, they would first visit this forum to check if they are not the only one to face this issue. Atleast I do this, like wise I am pretty sure about most of the members here.

I agree with all the issues raised by trader members. RKSV - Pls add phone lines..what the hell. 99% ppl on your platform must be intraday traders and we need that phone line to be answered within 10 seconds. And let it be your upstox api failures or nest down issues..you never never inform your customers and the word apology or sorry is not seen despite your PAID API service down for continuous 3 days.... whats wrong man? emails are so so cheap these days..why should we all even telling u how to run business.