some 3 weeks back, I transferred some fund to my 5paisa account online. Immediately the amount was debited from my icici bank account, but it was not credit to my 5paisa a/c. I contacted my RM regarding this and he told me to forward copy of bank statement. I did the same and he assured me that it will be taken care of in a day or so. A week went and nothing happened. Then I called up their call center and after waiting for 10 minutes in Q, I was finally able to talk to a "gentleman" who told that he needs to raise a fresh complaint on the issue which was done and I was asked to wait for 2 days before my account was credited. I gave them all the details about transaction including the transaction ID generated by the bank. I placed a request with my bank to check whether there was some problem with the transaction or it went through and I was informed promptly (icici bank is pretty prompt) in a day that indiainfoline ltd bank a/c has been credited with the amount on the said date. Once I got a mail from 5paisa that the issue has been forwarded to concerned department. but I'm yet to find out which is this concerned department which is so unconcerned about such issues. I repeatedly mailed 5paisa to no avail. THeir punch line "assuring best of our service at all of the time is really a big joke on them.
Now, the issue is whom shall I complaint regarding this. What recourse is left to me. Is it that we retail investors are at the mercy of brokers/banks.
Now, the issue is whom shall I complaint regarding this. What recourse is left to me. Is it that we retail investors are at the mercy of brokers/banks.