Greetings from Tradeplus!
In line with our mission to be the best discount broker in the industry we have made our Account opening and client service standards even better. For every call that we receive and make from/to prospective and existing clients, we have empowered our clients to rate our services.
Till now clients were able to rate us only for emails they used to send to us on
[email protected]. However now clients would be able to rate us for every call they make/receive to/from the client service desk or to the account opening desk.
Here is the process in summary
Client calls us or we make call to clients -> at the end of call client gets rating SMS -> client can click on link in SMS and rate our services -> we get report of client rating along with details of client and call which the client rated. The ratings will be closely monitored by so that our services levels are improved on an ongoing basis.
These improvements we make are in line with our philosophy of effectively using 3 T’s in our business model – Transparency, Trust and Technology.
This is one of a unique service that we have introduced and an achievement that we can be proud of as we are the 1st discount broker to launch this and one of the very few brokers in the industry who provides such rating mechanism for their service.
More exiting innovations coming soon………..
Cheers