Dear radiosilk
We’ve asked for your broking code via PM, so please reply so that we can immediately clarify your issues and analyze the causes for delays, if any.
We apologize for any genuine inconvenience caused to you and will immediately address it. However, we would like to clarify a few things:
SMP
• WHAT IS THE SMP?
ACCOUNT OPENING FORMS
We hope you will allow us to help you solve your issues so that there’s a smooth ride for you. It’s our intent to fully engage our clients and solve any problems. Frankly speaking, our business model does not allow us to ignore serious issues and although we may be a bit late on traderji, we will ensure your problem is SOLVED!
Sincerely,
We’ve asked for your broking code via PM, so please reply so that we can immediately clarify your issues and analyze the causes for delays, if any.
We apologize for any genuine inconvenience caused to you and will immediately address it. However, we would like to clarify a few things:
SMP
• WHAT IS THE SMP?
The trading ledger and the SMP ledger are indeed two different things. Our SMP allows you to choose value added services like charting software, research SMS tips and intraday alerts. Since these are value added services provided as a separate portal, we thought it would be easier to have a separate ledger for these. Clearly, there are some issues at our end to be sorted out in explaining the SMP ledger to our clients!
The SMP ledger works just like any digital wallet. You can recharge it through using a payment gateway or you can even ask for fund transfers from the trading ledger. If you do not want to recharge it from your trading ledger, you can make a transfer even via PAYTM to this ledger.
• WHY RECHARGE IT?Your SMP wallet is debited if you access any of our value added services. Our aim is not to hinder your trading at all. So we want you to enjoy our services so that you can use the value packs you want, to trade. So if you take our research SMS pack for options, say, it costs 99 per month, so your SMP wallet gets debited that amount.
• WHAT HAPPENS IS THERES INSUFFICIENT BALANCE IN THE SMP?If you’ve chosen say two value packs – Charting and research sms, say this totals to Rs 300 p.m. If you have less than 300 in your SMP and you have not recharged it via PAYTM, or Payment gateway transfers, your trading ledger will be swiped to fund your SMP for your value packs. You can always recharge your SMP via the other means provided! But please understand, our aim is not for you to keep funding your SMP ledger, it’s for you to trade. We also ensure full notifications to our clients for recharging the SMP ledger and notify you in advance that if not recharged, the trading ledger will be debited. Hence, we keep two months of the pack value in the SMP.
• AM I NOTIFIED REGARDING INSUFFICIENT BALANCE AND WITHDRAWAL ?We notify clients via SMS and Email before an imminent occurrence of insufficient balance and ensure that there is enough time to recharge SMP via bank transfer or PAYTM.
• WHY CANT YOU TRANSFER FUNDS BACK TO TRADING LEDGER?Please do note that the reason you can’t transfer funds back to the trading ledger is a directive from the regulatory authorities – No third party incoming transfers are allowed. Only the registered back account can be used to fund your trading account. We allow withdrawals from the SMP ledger though.
• DO WE CHARGE FOR FUND TRANSFERS VIA PAYMENT GATEWAY?NO – We do not, while many others do. Be it a payout, paytm recharge to SMP, we do not charge for this.
• DO WE HAVE ANY HIDDEN CHARGESWe get this question so often that we have a separate section to address questions about charges and our unlimited trading plans. See HERE
No we do not have any hidden charges, everything is specified in our FAQ portal where even the smallest details are described for your knowledge. As always, our support team regularly address issues sent by clients, email us at [email protected]
ACCOUNT OPENING FORMS
This is an issue that we will definitely try to address if there’s been a lapse on our part. Again, requesting your broking code via PM.
CMR – registration
We do try to get all documents at once from our clients during account opening and remain in constant touch. We apologize for any miscommunication on our part.
NSE - NOW
Our systems team is always ready on remote support and will solve your issue. Meanwhile, we would like to redirect your attention to the NSE NOW FAQ’s here (link to FAQ)
SUPPORT LINKS
For all things SMP related - SEE HERE
For all our charges - SEE HERE
For video of SMP - SEE HERE
We hope you will allow us to help you solve your issues so that there’s a smooth ride for you. It’s our intent to fully engage our clients and solve any problems. Frankly speaking, our business model does not allow us to ignore serious issues and although we may be a bit late on traderji, we will ensure your problem is SOLVED!
Sincerely,
SMP ledger is not required at all, this is classic example of creating a solution for a problem that does not exist.
Again why keep 2 months recharge value in advance.
All u have to do provide recharging facility, When ever somebody recharge it will recharge monthly he/she can pay either paytm or trading ledger.
Again at the end of the month u stop the service. It is the user's responsibility to go and recharge it. if the recharge it before the end of the month then u extend 30 days from the end of the month.
Again u can give user the option of auto recharge and if selected u auto debit from trading ledger. again the user should be able to cancel any time. then the service remains till the end of that cycle and then stops.
