Hi @traderwa,
NEST Trader is a licensed platform offered by brokers that belongs to Omnesys Technologies which was acquired by Thomson Reuters after we started FYERS. We met with the owner of Omnesys at the time and he asked us to take up their platforms and offer it to our customers just like other brokers. We declined because we wouldn't be able to customize the platform. Omnesys has many broker customers and enjoys a great market share. Thus, they wouldn't want to change what's already working for them and being a B2B company, they don't get to hear the customers' feedback directly. Zerodha and other brokers that offer NEST can't change it in any way. Hence, you should not be blaming the broker in this case. I'm sure Nithin and his team are taking measures to improve the platform. I can't comment much more than that.
So far, we have had a comparatively much higher uptime than our peers. Our platforms have been up on all the major days & periods such as Demonetization, Brexit, 5 successive budgets, resignations of RBI governors, Nirav Modi scam period when PSU banks and corporate governance issues led to some volatility, intraday collapse of share prices of Oil Marketing companies when Jaitley announced that the government has approved 1.5 cute on excise duty for crude and out of that 1 rupee burden will be absorbed by OMCs, NBFC liquidity crisis period and IL&FS default etc.
Up-time is important and It is our first priority! We do our best in this department. But all said & done, the chain is only as strong as the weakest link. There are multiple service providers such as Telcoms, Exchange, Data Centers, etc. who can affect the connectivity. After dealing with all the parties involved in making connectivity possible, I can confidently tell you that the network infrastructure in India needs to improve. Also, the Telcoms need to understand that lines provided for the purpose of trading need to be carefully handled. Truth be told, they don't really care too much although they should. I still remember when there was construction work in Mumbai, many brokers' connections just got cut-off and they apparently didn't even have backups.
Important Disclaimer: FYERS does not guarantee Up-Time because it is not possible to guarantee it. However, we have invested our resources to ensure that we can handle abrupt disconnections which can severely affect traders. We do it in the best possible ways known to us.
NEST Trader is a licensed platform offered by brokers that belongs to Omnesys Technologies which was acquired by Thomson Reuters after we started FYERS. We met with the owner of Omnesys at the time and he asked us to take up their platforms and offer it to our customers just like other brokers. We declined because we wouldn't be able to customize the platform. Omnesys has many broker customers and enjoys a great market share. Thus, they wouldn't want to change what's already working for them and being a B2B company, they don't get to hear the customers' feedback directly. Zerodha and other brokers that offer NEST can't change it in any way. Hence, you should not be blaming the broker in this case. I'm sure Nithin and his team are taking measures to improve the platform. I can't comment much more than that.
So far, we have had a comparatively much higher uptime than our peers. Our platforms have been up on all the major days & periods such as Demonetization, Brexit, 5 successive budgets, resignations of RBI governors, Nirav Modi scam period when PSU banks and corporate governance issues led to some volatility, intraday collapse of share prices of Oil Marketing companies when Jaitley announced that the government has approved 1.5 cute on excise duty for crude and out of that 1 rupee burden will be absorbed by OMCs, NBFC liquidity crisis period and IL&FS default etc.
Up-time is important and It is our first priority! We do our best in this department. But all said & done, the chain is only as strong as the weakest link. There are multiple service providers such as Telcoms, Exchange, Data Centers, etc. who can affect the connectivity. After dealing with all the parties involved in making connectivity possible, I can confidently tell you that the network infrastructure in India needs to improve. Also, the Telcoms need to understand that lines provided for the purpose of trading need to be carefully handled. Truth be told, they don't really care too much although they should. I still remember when there was construction work in Mumbai, many brokers' connections just got cut-off and they apparently didn't even have backups.
Important Disclaimer: FYERS does not guarantee Up-Time because it is not possible to guarantee it. However, we have invested our resources to ensure that we can handle abrupt disconnections which can severely affect traders. We do it in the best possible ways known to us.
Well, one can get in touch with Omnesys support team, thus C2B communication is available.