Ajay,
1. The delay in calculations is going to reduce substantially from next month onwards.
2. Since it was on hold due to back-office feature implementation, the support staff was asked to inform the clients the same. However, I guess the person didn't do a good job of it or something since you didn't know about it.
3. I am not able to reply to all the personal messages off late due to multiple things to deal with but I try to reply whenever I can. I hope you understand. You can raise a support ticket if you have such issues, Ajay. It's easier to follow up.
4. If you know the name of the executive who was arrogant, let me know and we shall definitely take action.
5. I didn't think you of all the people wish us such bad luck! We have refunded brokerage to you in lacs and yet you say this. Hmmm..
5. Fraud and cheating? Please explain how. I am curious to understand how you can accuse us of this. There hasn't been a single case where a winner hasn't received a refund! Not a single case! If there were any discrepancies we have successfully resolved them. I have personally responded to you on multiple different occasions and platforms including Traderji. I don't appreciate this behavior, Ajay. Name one broker who has given refunded brokerage in lacs. It's very easy to accuse and bad mouth us, but not so easy to build a business with such transparency.
1. The delay in calculations is going to reduce substantially from next month onwards.
2. Since it was on hold due to back-office feature implementation, the support staff was asked to inform the clients the same. However, I guess the person didn't do a good job of it or something since you didn't know about it.
3. I am not able to reply to all the personal messages off late due to multiple things to deal with but I try to reply whenever I can. I hope you understand. You can raise a support ticket if you have such issues, Ajay. It's easier to follow up.
4. If you know the name of the executive who was arrogant, let me know and we shall definitely take action.
5. I didn't think you of all the people wish us such bad luck! We have refunded brokerage to you in lacs and yet you say this. Hmmm..
5. Fraud and cheating? Please explain how. I am curious to understand how you can accuse us of this. There hasn't been a single case where a winner hasn't received a refund! Not a single case! If there were any discrepancies we have successfully resolved them. I have personally responded to you on multiple different occasions and platforms including Traderji. I don't appreciate this behavior, Ajay. Name one broker who has given refunded brokerage in lacs. It's very easy to accuse and bad mouth us, but not so easy to build a business with such transparency.
When you will not try to understand my issue, there is no difference between you and your support executives.
I stopped mailing on the delay, now I have issues with your calculation of brokerage.
The way, Prateek mailed me with a screen shot, it shows, how inefficient he is.
Please publish, how much brokerage I paid to your company and the amount you refunded.
Sir there are many , who are offering Rs 99 per month on unlimited option trading.
It is a request, please tell your executives, not to mail or talk on the air. First of all they should try to read and then answer.
Now my issues is you paid me only 50% of the amount of brokerage, not the payment. I know, your back office is in ICU since 2 years.
Please tell someone, responsible to call me, so that, I can make them understand my issue in a suitable language, so that they can understand.