Brokerage Zero, but services BIG ZERO,
Finvasia claiming is zero at brokerage but BIG ZERO at services providing to traders and investors. The only broker in india not able to provide hedge benefits to traders at trade entry level, i have already file a complaint at nse about this. For example if you want to place any hedge order for nifty or bank nifty, if we buy any option first then we sell the option then margin will be around 25k, depend on strike difference, but if you want to deploy same position on shoonya, you need to have around 1.6-1.7 lac in your account, once the trade is done then only your hedge benefit will release.
The so called SHOONYA [means zero] trading software is big shoonya, because at least no basic things in this software like predefined quantity, sqoff all positions at a time, basket order with multiple legs etc, if you want to add new scrips on your terminal you need to put full screen, if you use half screen for terminal and other half screen for charts or any other sites you cannot add a new symbol on shoonya. BO order not allow to change sl or target once you place the trade. So many issues like this, regularly i sent mails to them but no use, the answer is our back end team is working on this but we dont know how many months or how many years to take to fix all these.
Support is a big myth at finv, you wont get any support on the spot, you will get ready made answer, forwarded your query to concern team, they are working on that but we dont know how long it will take to resolve it.
The so called Operational Head Mr. pawan is very irresponsible person, very arrogant and careless person, if you ask anything about trading software or margin issues he simply tell those facilities dont need to traders or investors. If we ask any time line, Mr. pawan answer we cant say any time for anything, we cant provide more than this, if you not interested you can stop trading with us, this is his answer.
If you call on chat support or software support for anything no one will attend your calls for longer time, some times IT team head Mr. Sumit attend your call the only answer you will get forwarded to back end, dont know when it will fixed.
f you ask to speak with any responsible person at least at manager level there, no one will respond to you, this so called sarvjeet singh or tahinder singh virk never look in to these issues, they dont bother about finvasia broking, they always busy with other business.
So please think once again to continue with finvasia or if any one want to open new account with them. I filed complaints on nse about finvasia, nse gave some time for them, if these issues or not fixed before that time line, nse will forward my complaint to SEBI and will take necessary action.