One thing i am happy is all the brokers seem to be strictly following the govt order of social distancing and are diligently maintaining the required distance from their clients phonecalls and emails.
Last week i decided to check a few things
1. I called Upstox for an account opening details, their lines were continuously busy so i wrote an email to them. It must be 10 days + now so far there has been no response
2. Similarly I called Aliceblue just like the above the lines were continuously busy so i tried to open an account online and stopped halfway deciding to check with them some details before i do. so i wrote them an email asking for details. I just got back an email asking me to open the account online and a list of 4/5 names and numbers. Since all are so busy working from home and maintaining their distances they cant be expected to waste their valuable time from fighting the pandemic to attend to some silly enquiries from clients, the customers are expected to call them in case it is really important. (
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3. Now Angel Broking ; Since i could reset the password for the old account online I did this, and downloaded their app, but found that they had deactivated my commodity account and also the account details given were the old one. I tried to change it but the app was showing an error message for the option.
I called theeir helpline which was ringing and I held the line for sometime ( 28 minutes) before someone answered, told him the requirement and he said change it on app. after i informed him of the problem he said send email itll get done in 24 hours. after that i called again in 4 days and after a similar wait the same process all over again. with no action
I sent an email again telling them of the issues faced on the app for changing bank account. , Amazingly i get an email saying do it on app !! ( this issue still persists.)
Either the people on their customer care dont really care or dont understand whats being written. Either way its the client at the receiving end so they couldnt care less.
All this humbug about working from home is an eyewash because the only person who responds is the one who has gone to the office that day and we have to wait. though there may be hundreds of others at home.
With the given technology and mobile reach why they are not involved in customer response is a mystery.