cdslindia's new characters recognition criteria

#1
Hi,
Recently introduced characters recognition criteria on cdslindia.com is faulty, due to which I couldn't log in to my d'mat account. I informed cdslindia's concerned employee on phone, by email but respondent replied concerned officer isn't on his desk. I think, I would have to meet them personally to solve my problem. Is anybody here facing similar problem?
 
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