Feedback - Duffer Broker, had to stop trading with them. Stay far away if you trade intraday.
There are a lot of complaints in internet over money and charges etc etc. That is one thing for which i have 0 complaints. Absolutely no issue at all ( atleast so far)
Now the issues.
1) api is very substandard. python client is terrible with no testing effort. That can be solved by fixing it yourself but their server also is very poor with missing functionality, and gives frequent issues. It had gotten worse this month( 1-2 times in few days to multiple times a day, cannot login etc) and finally i had to move to zerodha earlier than planned( was testing).
2) Customer service is very poor. They are easy to reach, but cannot reason and only give standard replies - whether by phone or mail. Ticket gets moved to back end team and goes nowhere. No direct contact with back end team. I have a ticket pending for few months and after long time of no reply, got a really stupid standard answer.
3) They have something called 'DPR' process, where they square off position if its approaching circuit ( for an intraday positon in loss which can get locked). Makes sense.
https://forum.5paisa.com/portal/en/kb/articles/square-off-process-24-7-2019
But they have a mindless backend that also messes with positions in profits.
For longs they cancel stop order if it breaches +8% and for shorts they square off position if it hits -8%!! After a month since my last reply to them, i got back a standard reply written by a robot.
Will probably close account soon as it does not seem they have any willingness to fix things.
Wasted time with them, should have stopped as soon as i saw their python client code quality, but instead tried to stick with it so that i could get another large broker (+Z)..