I am an online trader with 5paisa.com. I have recently received this email from INDIAINFOLINE/5PAISA.COM.
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From: [email protected]
Sent: 09 October 2009
To:
Subject: Processing charges for Account Closure
Dear Customer,
With reference to the above mentioned subject, kindly note that beginning October 15, 2009, we will levy processing charges (at Rs250 per request) for every account closure request that we receive.
Kindly note that the same has been updated in the ‘Schedule of Charges’ on the Helpdesk page on the website,www.indiainfoline.com. As a prudent practice, please check the Schedule of Charges on the Helpdesk page on a regular basis.
In case of any further clarifications on this, you can get in touch with the nearest branch or contact customer service at 022 40071000.
Warm regards,
Zurica Miranda
Head, Customer Service
India Infoline Ltd.
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What is the meaning of this email?
1. Is there a recent rush among the clients to close their business with Indiainfoline, and are clients leaving 5paisa due to any problem with the company, and so to stop them from leaving, 5paisa has put up this barrier to prevent them from leaving, or else they pay Rs.250? If so, then please let us know, and we all too close our accounts soon even by paying you yourself 250 ruppees.
2. Does any new management of 5paisa wants to break the current reputation of the company in the eyes of their current loyal customers by letting them know what will happen when they leave? WE DID NOT ASK YOU AND TOLD YOU THAT WE WANT TO LEAVE , THEN WHY ARE YOU LETTING US KNOW ABOUT THAT AS A POSSIBILITY FOR US? DO YOU WANT US TO LEAVE? ARE YOU CLOSING YOUR BUSINESS?
3. Anyway, tomorrow if you put the condition of Rs.5000 instead of Rs. 250, then will that be justifiable? Even about Rs.250, is that justifiable? Just a notice from your side puts up a new term and condition to trade with you?
Can we too give you a notice and make your commissions half? You never told us about it when we joined you. Now this is new condition from your side for us clients. Will you keep coming up with us customer unfriendly conditions to harrass us every now and then? Doesn't that hurt what's called as the trust and reliability factor? Baat dhai sow rupay ke nahein hai, baat hai how are you dealing with new terms in this way? If you impose such a condition, then I believe APPKO DHANDA KARNA NAHEIN AATA! You don't know the expenses you may face in future, or you pay your employees too much and then you beg your clients for the same.
I believe if you want to charge anything, go and put up a new condition for your customers of the future. Now if we talk about the customers of the future, I know you allure us before we join by giving incentives such as no dmat charges or registration charges when we join,,, only to bring us in... and later, if anyone wants to get out, you want to put up an exit load! Do you think customers of today are fool? Or do you think they don't have genuine forums for them such as traderji.com where they can put up their voices?
I have written so much about this issue because its a matter of ethics, and everyone should learn a lesson from this and should never even think about doing the same unfair thing in the marketplace. If you want india to become like a developed world, ethics is something that needs to be adapted before anything else.
I believe this is another indecent, irrational an unfair act on the part of any responsible business doer company in the marketplace. This reflect what kind of people are running the company.
If you have any sense of maturity, then you should revert back to your client base with an apology and assurance for discontinuation of your said irrational new terms and condition.
Even with this, I'd like to give you my best wishes.
Friends, I'm putting up a poll for this issue. Please submit your votes on this so that we as a community deliver a clear rational and justifable message to everybody regarding the importance of being ethical business doer. I request you all and invite you all to poll on this.
Sanjay.
===================================================
From: [email protected]
Sent: 09 October 2009
To:
Subject: Processing charges for Account Closure
Dear Customer,
With reference to the above mentioned subject, kindly note that beginning October 15, 2009, we will levy processing charges (at Rs250 per request) for every account closure request that we receive.
Kindly note that the same has been updated in the ‘Schedule of Charges’ on the Helpdesk page on the website,www.indiainfoline.com. As a prudent practice, please check the Schedule of Charges on the Helpdesk page on a regular basis.
In case of any further clarifications on this, you can get in touch with the nearest branch or contact customer service at 022 40071000.
Warm regards,
Zurica Miranda
Head, Customer Service
India Infoline Ltd.
===================================================
What is the meaning of this email?
1. Is there a recent rush among the clients to close their business with Indiainfoline, and are clients leaving 5paisa due to any problem with the company, and so to stop them from leaving, 5paisa has put up this barrier to prevent them from leaving, or else they pay Rs.250? If so, then please let us know, and we all too close our accounts soon even by paying you yourself 250 ruppees.
2. Does any new management of 5paisa wants to break the current reputation of the company in the eyes of their current loyal customers by letting them know what will happen when they leave? WE DID NOT ASK YOU AND TOLD YOU THAT WE WANT TO LEAVE , THEN WHY ARE YOU LETTING US KNOW ABOUT THAT AS A POSSIBILITY FOR US? DO YOU WANT US TO LEAVE? ARE YOU CLOSING YOUR BUSINESS?
3. Anyway, tomorrow if you put the condition of Rs.5000 instead of Rs. 250, then will that be justifiable? Even about Rs.250, is that justifiable? Just a notice from your side puts up a new term and condition to trade with you?
Can we too give you a notice and make your commissions half? You never told us about it when we joined you. Now this is new condition from your side for us clients. Will you keep coming up with us customer unfriendly conditions to harrass us every now and then? Doesn't that hurt what's called as the trust and reliability factor? Baat dhai sow rupay ke nahein hai, baat hai how are you dealing with new terms in this way? If you impose such a condition, then I believe APPKO DHANDA KARNA NAHEIN AATA! You don't know the expenses you may face in future, or you pay your employees too much and then you beg your clients for the same.
I believe if you want to charge anything, go and put up a new condition for your customers of the future. Now if we talk about the customers of the future, I know you allure us before we join by giving incentives such as no dmat charges or registration charges when we join,,, only to bring us in... and later, if anyone wants to get out, you want to put up an exit load! Do you think customers of today are fool? Or do you think they don't have genuine forums for them such as traderji.com where they can put up their voices?
I have written so much about this issue because its a matter of ethics, and everyone should learn a lesson from this and should never even think about doing the same unfair thing in the marketplace. If you want india to become like a developed world, ethics is something that needs to be adapted before anything else.
I believe this is another indecent, irrational an unfair act on the part of any responsible business doer company in the marketplace. This reflect what kind of people are running the company.
If you have any sense of maturity, then you should revert back to your client base with an apology and assurance for discontinuation of your said irrational new terms and condition.
Even with this, I'd like to give you my best wishes.
Friends, I'm putting up a poll for this issue. Please submit your votes on this so that we as a community deliver a clear rational and justifable message to everybody regarding the importance of being ethical business doer. I request you all and invite you all to poll on this.
Sanjay.