IcIcI Direct.com charts

I have been using icicidirect.com charts during the last 2 years.I have recently upgraded my PC to P4 having Windows XP{ sp2}.Now the problem is that , these charts dont seem to open on Windows XP..I have tried opening it on many PC's using Windows XP. Can anyone tell me as to what could be the exact problem..I have also the latest version of Java VM.
I have also forwarded this problem to the concerned technical department in icicidirect.com , but looks like they also donot have the solution to it.They are giving me vague solutions like..upgrade to the latest Java version et all..Nothing seems to work..If anyone by chance is a member of icicidirect using their charts also having Windows XP, please let me know if the charts are working..Thanx friends !!

I just got an a/c at idirect.com and the charts have never worked to this day. I have to go and use indiabulls charts which work perfectly or nseindia or some such other resource. I'm already fed up of idirects crappy service. Firstly their cookies expire in a few minutes and I have to keep loging back in. My orders take time to reach the exchange let alone be queued at the exchange. Their brokerage fees go through the roof, I'm seriously considering shifting to another broker perhaps fortis or geojit. You should to.

Mercm

The problem lies elsewhere ... the charts open very well ... its just that most of the time the update process seems to be under way, and so one is never able to predict when they will open ( Its like power outages in Blore ... totally unpredictable , unlike Pune, where they announce the timings in advance)

I also use Windows XP and frequently use their charts (see attachment as example) ....

So u have to just take a chance .. keep trying

AGILENT
PS pm me if u want more help ... and also see the thread '400 pts rally on the cards' ( I managed to open ONGC chart intraday at 4.20 pm , whereas 10 mins earlier no charts were opening)

Agilent
Hi !! Thanx 4 the reply bro..I tried to open the charts yet again today..but in vain.. Following is the message I get in the java console window ::

Java Plug-in 1.5.0_06
Using JRE version 1.5.0_06 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\Merc


----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

Exception in thread "AWT-EventQueue-2" java.lang.NullPointerException
at javachart.chart.TA_events.getIndexFromXaxis(TA_events.java)
at javachart.chart.TA_events.mouseMoved(TA_events.java)
at javachart.chart.TA_appletevents.mouseMoved(TA_appletevents.java)
at java.awt.Component.processMouseMotionEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

It seems there is a problem which is related to Java..The sify site also has Java applet which opens very easily..Its only this site(icicidirect) which is not opening.. Regards..

MeRC

HI merc
agree with you totally.
Icicidirect doesn't live up to its brand image for many things
Brokerage is high
charts doesn't display
No proper trading screen (compared to others seems like one is manually filling a form)
Only thing going for them is they don't seem to have rogue traders and ur demat balance isn't tampered (read in BT that it is common problem with India bulls)
regards

Hello,

The problem is with the Java version you use. Most of the broker sites will need a complete overhaul in their Java applets soon. Why? Because many including Icicidirect, sharekhan have built their Java applets on Microsoft Java and Microsoft has decided not to make any more Java "runtimes". So it is left to Sun Mircosystem (creators of Java) to continue and make Java "runtime" programs.

Windows XP by default will not support Java. You would need to install either Sun Java or MS java.

However, not all is lost, until 2007 MS java will continue to exist and you may download the MS java from here http://sharekhan.com/articles/JVM.zip.

Please remember to uninstall/disable Sun Java before you install MS java else you may have problems.

Take care,
GlobalGyan

That may not be the right answer.......The answer is ICICI Direct service sucks...yeah thats the right answer..

il giv u the solution 2 icicidirect charts. as said above u can download the MS JAVA(iv no idea). but an alternative can b like u can create a compartment on ur hard drive on which u can install WINDOWS 98. or otherwise just uninstall the IE or IE 6.1 n also any other java applet uv downloaded. then install IE older versions. hope it works, if it does do tell me or il try to find some better solutions thru my techie frnds.bye .