TradeTiger Did not accept Square off order

markonnet · #1 3rd May 2011, 03:51 PM

Hi,

Did anyone else faced a problem in squaring off futures position in TradeTiger today?

I had a long Bank of India position and it did not trigger my stop loss as well as it did not accept my manual order to sell. I tried for more then 6 times throughout the day and all I got was the below message:

03/05/2011 15:21:06 : You have placed an order for NSEFO , BANKINDIA 26-May-2011 through Normal Order Placement.

I tried market orders and that too did not get filled.

So I tried another long order and it accepted immediately. Now I have two long orders in a falling market and the software just does not allow me to square off.

I am already down by Rs. 19000 in just one day. And worst off, I had to now carry forward this position overnight. I tried messaging to my account manager but no response from his side. I tried sending an email to sharekhan customer service but so far no reply. I am outside of India.

Can somebody advise me as to what I can do in this situation?

Thanks for your help.

Mark

r1989 · #2 8th May 2011, 08:22 PM

C all and trade dear....

do not loose money by this way..

bad impression .

MANISH_DAMANI · #3 8th May 2011, 09:41 PM

Hi I am user of trade tiger. Some times like 1-2 times in a day or two it happens might be because of our mistake too.If u place limit order then please check correct bid u have put or not as it happens in hurry with me many times. reload the trade tiger old version. Some times due to volatility it also happens like in silver I have seen that my system is slower than volatility in recent fall. If u want to square off any time best way is put bid little down with best buyer then it cuts. Sometimes it happens say bid rate 110.05 but we put 110.02 as bid accepted in .05 paisa difference. Check as problem should not carry for shuch intervals. I hope u have covered from your loss as BOI bounces back almost above to your buy price of that day. all the best.

columbus · #4 8th May 2011, 10:18 PM

Quote:

Originally Posted by markonnet

Hi,

Did anyone else faced a problem in squaring off futures position in TradeTiger today?

I had a long Bank of India position and it did not trigger my stop loss as well as it did not accept my manual order to sell. I tried for more then 6 times throughout the day and all I got was the below message:

03/05/2011 15:21:06 : You have placed an order for NSEFO , BANKINDIA 26-May-2011 through Normal Order Placement.

Can somebody advise me as to what I can do in this situation?

Thanks for your help.

Mark

You try Customer Service and they are very helpful.

S-1585 · #5 10th May 2011, 10:11 AM

I have opened TradeTiger after many months.
I am having 1.0.4.9 version.
What I see that Nifty price as 557000,00 instead of 5570.00 in mktwatch window. In market depth window it is correct.
Any idea of to fix this?

srivi_trade · #6 11th May 2011, 01:04 PM

Quote:

Originally Posted by S-1585

I have opened TradeTiger after many months.
I am having 1.0.4.9 version.
What I see that Nifty price as 557000,00 instead of 5570.00 in mktwatch window. In market depth window it is correct.
Any idea of to fix this?

Check your regional settings number format. IT resolve the issue.

S-1585 · #7 12th May 2011, 12:40 AM

Quote:

Originally Posted by srivi_trade

Check your regional settings number format. IT resolve the issue.

Many thanks !!!

nisha.dhar · #8 12th May 2011, 03:31 PM

I would never call and trade... its irritating! i mean when i have my own ways to do it y would i need any other persons help for it? apart every call does charge extra!

i am using a trading platform of reliance securities, been trading using this platform since some time now... *touchwood* i hv neva expectd any such arror with their platform....

i suggest you should go in for a good powerful platform! like do some research on whos platform is that powerful! apart you also need to research on a good cooperative customer support, just in case! its a must if u r into day trading!

and honestly reliance securities does...

its about your hard earned money, you just cant affort to loose it jus because there is an error with your platform... apart its your money why should you tell the dealer and get unwanted suggestions from him???

markonnet · #9 17th May 2011, 11:15 AM

Quote:

Originally Posted by columbus

You try Customer Service and they are very helpful.

Yes I did Columbus. As per them my software needs updated with the latest dll files. I did that and it started working fine.

I think the old version is fine but I like the 'span to excel' feature of TT2 very helpful. It allows me to have my watchlist in excel and then I can do all my analysis in realtime as price moves tick by tick. Some of the things I do are find fibonacci levels, color code and sort by color (MS Excel 2007) volume greater then yesterday by say 50%, 100% or just about anything. It also gives a good eyeball view of security which are near the low or high. Calculate pivot points, find Gaps and at what % they have gapped from their close etc.

If any of you are interested, I can share my worksheet with you. I only trade futures by the way.

Cheers!!!

Mark

Gdraj · #10 17th May 2011, 09:20 PM

Hi.. I'm having some Q's regarding Trade Tiger. I use Trade tiger for my trading. Though, not a full fledged Trader..

Does Trade tiger is enough for Intra-Day trading..? We don't need other RT Data providers..?

How to place a stop loss order in Trade Tiger..?

I'm asking it here because the thread starter and Columbus are familiar with the S/W.. Hope its not irrelevant..

Thank You..

The Following User Says Thank You to MANISH_DAMANI For This Useful Post:
markonnet (17th May 2011)

The Following 2 Users Say Thank You to columbus For This Useful Post:
markonnet (17th May 2011), r1989 (8th May 2011)

The Following User Says Thank You to srivi_trade For This Useful Post:
S-1585 (12th May 2011)