Ventura securites

#1
I am facing most peculiar problem, never faced before nor heard nor anticipated such situation when I opted out of margin facility from Ventura Securities. I had opted out of Margin, because when there was debit of 9K, they did not allow me to sell any shares inspite of holding 8 lakhs worth shares in DP. The problem is one can not sell shares held in DP A/c without sufficient credit balance in the ledger. For example, on 27th Oct 09, my opening credit balance was 19K. I hv placed some sale orders out of shares only held in DP. After, adjusting margin towards said sale orders of shares held in DP, an amt. of Rs.2K only is left out. Which means, I have only option either to buy against 19K or place sale order, inspite of the fact that shares are held in DP. ( I never sell short). I am just continuing with them as I had paid them advance brokerage and could not find alternative till now. However, I shall move back to India Bulls shortly as I find that it is better option.

Will any body explain me this phenomena?. This apart, never before I faced "customer Service Problem" as much as with Ventura. There is no customer service as such. Only benefit is lower brokerage. Ready to face problems. So, pay less but gain nothing.

www.ventura1.com is the slowest ever website that I hv come across. Not this, the menu options there hardly opens. When opted for a particular menu, the msg comes" you hv successfully logged out". Since over a month, even contract notes could not be down loaded from 'mail option' in the website. Most frustrating website.
 

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