Transferred fund vanished in 5paisa

ravi_s_ghosh · #11 30th January 2008, 01:50 PM

Finally, I was able to get the number of the person who deals with accounts in indiainfoline. She is Ritu, ph 66775996. I called her up regarding the issue and before I could speak much, she said "sir, its not customer care, please call customer care."

I told her that I got the number from my Relationship manager, she asked who is my RM and on my answering, she hung up the phone on my face. I called again and I was told to call my RM and again hung up on the face, just like that. Can someone teach them a little maners. I called my RM back, a nice guy, who informed me that he was scolded for giving the ph number.

Now thats 5paisa customer care, assuring you best of the service all the time.

rhimadri · #12 30th January 2008, 02:11 PM

Dear Mr.Ghosh,

In such cases telephone call does not carry weightage. Please send a "Registered Letter with A/D" (not through courier service) explaining your problem with all copies supporting documents for immediate disposal of your problem. In your letter please also mention, that in case your problem is not solved within next 7 days from the date of receipt of this letter, appropriate action would be initiated against them for such lapses which should be deemed fit in the court of law. Lets hope your problem will be immediately solved.

Regards

Himadri

Quote:

Originally Posted by ravi_s_ghosh

Finally, I was able to get the number of the person who deals with accounts in indiainfoline. She is Ritu, ph 66775996. I called her up regarding the issue and before I could speak much, she said "sir, its not customer care, please call customer care."

I told her that I got the number from my Relationship manager, she asked who is my RM and on my answering, she hung up the phone on my face. I called again and I was told to call my RM and again hung up on the face, just like that. Can someone teach them a little maners. I called my RM back, a nice guy, who informed me that he was scolded for giving the ph number.

Now thats 5paisa customer care, assuring you best of the service all the time.

suba_stocks · #13 30th January 2008, 08:22 PM

Quote:

Originally Posted by rhimadri

Dear Mr.Ghosh,

In such cases telephone call does not carry weightage. Please send a "Registered Letter with A/D" (not through courier service) explaining your problem with all copies supporting documents for immediate disposal of your problem. In your letter please also mention, that in case your problem is not solved within next 7 days from the date of receipt of this letter, appropriate action would be initiated against them for such lapses which should be deemed fit in the court of law. Lets hope your problem will be immediately solved.

Regards

Himadri

wow! great idea ....very nice ..keep it up.

regards
suba

ravi_s_ghosh · #14 1st February 2008, 05:45 PM

thanks guys for all your support. Finally, they credited the amount in my account. Now, my next step is to find a good broker and shift as quickly as possible, but thats like deciding who is lesser evil.