My grandparents, who are senior citizens, have fixed deposits with Tata Motors as they were offering extra .5% interest to senior citizens.
The issue is that inspite of clearly indicating in the application form, the registrars goofed up and issued FD with 'GENERAL' status instead of 'Senior citizen'.
After a lot of emails and letters to the registrar, and also later to Tata motors Investor Grievances, they corrected their error. We had to send, at our own cost, the FDs to the registrars for 'correction' of category and rate of interest.
Now we wrote to them several times, to pay us the difference between the General rate and the Senior Citizen rate for the period before the correction was made. However there is no reply at all - not even from the Investor Grievances section.
What should we do about this now?
The issue is that inspite of clearly indicating in the application form, the registrars goofed up and issued FD with 'GENERAL' status instead of 'Senior citizen'.
After a lot of emails and letters to the registrar, and also later to Tata motors Investor Grievances, they corrected their error. We had to send, at our own cost, the FDs to the registrars for 'correction' of category and rate of interest.
Now we wrote to them several times, to pay us the difference between the General rate and the Senior Citizen rate for the period before the correction was made. However there is no reply at all - not even from the Investor Grievances section.
What should we do about this now?
----- Original Message -----
To: [email protected]
Sent: Wednesday, August 12, 2009 14:10
Subject: FDR NO :30913 AND 30914
We hold FDs with Tata Motors (monthly interest option).
Even though we had indicated our status as Senior Citizens in the application forms, the Registrars wrongly categorised the applications under 'Public' category. After several mails and letters the categorisation was corrected, and we received 11.5% interest only in July 2009.
However, we were paid interest of only 11% from the date of deposit 13 Jan 2009 to June 2009 instead of 11.5% due to Senior Citizens. Hence, we request to be paid the difference of 0.5% for 6 months. Our mails to the registrars in this regard (as included below) have remained unanswered hence we are writing to you.
We request you to respond and act favourably.
Yours faithfully,
To: [email protected]
Sent: Wednesday, August 12, 2009 14:10
Subject: FDR NO :30913 AND 30914
We hold FDs with Tata Motors (monthly interest option).
Even though we had indicated our status as Senior Citizens in the application forms, the Registrars wrongly categorised the applications under 'Public' category. After several mails and letters the categorisation was corrected, and we received 11.5% interest only in July 2009.
However, we were paid interest of only 11% from the date of deposit 13 Jan 2009 to June 2009 instead of 11.5% due to Senior Citizens. Hence, we request to be paid the difference of 0.5% for 6 months. Our mails to the registrars in this regard (as included below) have remained unanswered hence we are writing to you.
We request you to respond and act favourably.
Yours faithfully,